016-910 message

[Temafey]

Hi!

I have a problem with new VersaLink C7025 with printing.

When try to print something the machine give an error as on the picture.

tried many ways to solve it - updated firmware. tried diffrent drivers, reseted fully no luck.

Please kindly assist on this.

Thank you in advance

[Joe Arseneau]

Why not just put the paper in the tray exactly as it states?

[arnobweb]

Most of the time, this error appears when printing a page in US letter format when the paper format in the printer is A4. With other printer brands, the problem is solved by itself but not with Xerox? Why Xerox does not allow to print even if there is a paper error?

[Joe Arseneau]

They do, you just turn it on in EWS, it isn't on by default becuase it isn't preferential to most.

EWS > System > Defaults and Policies > Specified Paper is unavailable

[jbroods]

I know this thread is a little old; I'm having this problem as well. The posted solutions haven't solved it. Any other options to try?

The problem:

error code 016-910

printer says it's waiting for 8.5x11 paper, but also recognizes that 8.5x11 is in tray 1

I've tried the easy stuff: Opening and closing the tray, physically readjusting the paper size guides in the tray, factory reset, connecting via USB and via the network.

I've also tried adjusting the setting above to accept A4 and US Letter interchangeably

[Joe Arseneau]

But is the paper in tray 1 plain white paper? Because it also matters, not just the size. So does the orientation you load it

[jbroods]

Thanks for your reply. Colour matches and I checked both orientations too.

[Joe Arseneau]

Then it won't be loaded as plain paper, and if it is, your error message (not the fault code) is different

[jbroods]

I've had some success by setting the tray to dedicated, rather than auto-select paper size. For some reason this seems to help it print sucessfully.

[Cokaric · Accepted solution]

Hi guys,

its was driving me nuts because settings inside Word clearly say its printing A4 paper size and settings in Xerox Print Experinece are missing. I was able to adjust the settings in following way

Word > Print > Printer Properties > Printing Options > Paper > Other Size > Change Documents Size > A4

I hope it will help someone :) I am using Xerox WorkCentre 6515.