Here are the instruction on how to set the tray priorities, you can also take a look at an article for the error code 016-910.
To change the tray settings from the printer control panel:
To change the tray settings from the Embedded Web Server:
Hey, Im currently having same 016-910 error with all my recent prnting jobs, can you please explain to me how du you mean setting the tray to dedicated? Thank you very much :))
its was driving me nuts because settings inside Word clearly say its printing A4 paper size and settings in Xerox Print Experinece are missing. I was able to adjust the settings in following way
Word > Print > Printer Properties > Printing Options > Paper > Other Size > Change Documents Size > A4
I hope it will help someone :) I am using Xerox WorkCentre 6515.
I've had some success by setting the tray to dedicated, rather than auto-select paper size. For some reason this seems to help it print sucessfully.
Then it won't be loaded as plain paper, and if it is, your error message (not the fault code) is different
But is the paper in tray 1 plain white paper? Because it also matters, not just the size. So does the orientation you load it
I know this thread is a little old; I'm having this problem as well. The posted solutions haven't solved it. Any other options to try?
error code 016-910
printer says it's waiting for 8.5x11 paper, but also recognizes that 8.5x11 is in tray 1
I've tried the easy stuff: Opening and closing the tray, physically readjusting the paper size guides in the tray, factory reset, connecting via USB and via the network.
I've also tried adjusting the setting above to accept A4 and US Letter interchangeably
They do, you just turn it on in EWS, it isn't on by default becuase it isn't preferential to most.
EWS > System > Defaults and Policies > Specified Paper is unavailable