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JoeRamRam
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03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

Product Name: WorkCentre 6027
Operating System: Windows 10

Xerox WorkCentre 6027 Driver x64 bit Installation Package doesn't install the software onto my laptop nor another PC running windows 10.

I am using a Lenovo Flex 5 laptop and a PC tower, both are running windows 10.

When selecting 'Setup Printer and Install Software' I am met with an error that reads 'Load du. dll fail'. and continue to select connection via USB and am met with an error 'Windows cannt find... Make you typed the name correctly, and then try again.' and it includes a data path. Next, it will close out and nothing else happens. 

I am wondering if I should use and older version of the Installation Package, if so, where can I find it. What should I do? 

Thank you. 

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6 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

Hello JoeRamRam, 

Please take a look at this article for install windows driversIf you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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bILL_AS
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Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

Setup for the package always fails, either because the .tmp folder name is incorrectly registered, or when setup is run directly, the .msi file immediately errors out. Pls note the suggested remedy above is 12 years old!

slivvys
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New Member

Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

There really is nothing more annoying than a company that immediately discards old drivers because they think the new driver is going to work for all systems. On a fresh install of windows 10, the du.dll error pops up. I presume you haven't done a full windows update yet?

You can use their old driver from 2016 to install your printer, it's unfortunately not from their drivers' url since they've removed it.

https://drive.google.com/file/d/1uIOTh9vPigpcRgX5QfiMeawmjzvcCq_k/view?usp=sharing

This is the 2016 August 15th Driver. There's an issue with the new driver package, it doesn't extract like the old one did either. 

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jcd2num1
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Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

The easiest way around this issue is to just un-zip the files yourself to a directory. I was able to open the .exe file with 7-zip and drill down the folder tree until I found the main setup files. I un-zipped those to a directory and the installation completed without any issues. Seems their un-packing process of the executable is having issues for some reason, but this workaround is pretty easy.

Geo80
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Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

I had the same Issue and when I use 7zip (same thing as jcd2num1 described) the installation went through

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Re: 03/22/22 Xerox WorkCentre 6027 Driver x64 bit Installation Package SW install

Thanks for posting this. Xerox wanted to charge me $25 for tech support to correct this problem that they caused. Things are working well now using the 2016 driver on Win 10.
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