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3 Replies
TammyL-Xerox
Community Manager
Community Manager
‎07-17-2023 09:01 AM

Re: 071-101 jam error won't disappear

Hello alunjohns, 

If trying the steps in the provide article didn't help, I suggest that you call into our support department 1-800-835-6100 to schedule a service call. 

Thanks,
TammyL-Xerox
Community Manager

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alunjohns
New Member
New Member
‎07-14-2023 03:34 PM

Re: 071-101 jam error won't disappear

I have exactly the same problem and have tried all the switch it off/on stuff also to no avail. Anyone from Xerox on here? And no, the article linked below didn't fix it.
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CathyO-Xerox
Community Manager
Community Manager
‎12-19-2022 03:56 PM

Re: 071-101 jam error won't disappear

Hello Ossiost,

This is the only article I found on the issue.

Thanks,
CathyO-Xerox
Community Manager

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Ossiost
New Member
New Member
‎12-15-2022 10:16 AM

071-101 jam error won't disappear

Product Name: WorkCentre 6515
Operating System: Not Specified

Hello all,

I printed a multi-page document and during printing my paper tray went empty. Printing has stopped and my printer has displayed error code 071-101.

I opened the flaps as described but there was no paper jam. Then I closed everything again and added new paper. Now the error is displayed again every time I try to print.

I canceled the print and restarted it. I have restarted the printer. I even disconnected the printer from power for a few minutes, but nothing helped.

Does anyone have any ideas what I can do?

Thanks for your help,
Niklas

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