not using hole punched paper, and 2nd solution didn't fix it. Technician scheduled. thanks
Thank you for using the Support Forum. Please take a look at both the cases about the fault code 077-120, here is the first one if you are using hole punched paper if that is not the issue look at the second case about the code. If these do not help please consider contacting your support centre for further assistance.
I'm getting this fault code on almost every set.
fault code 077-120 paper jam
11x17 sheet size
24# multipurpose white
black and white duplex
62 sheets per set
feeding out of overside document feeder
What's weird is that it's the same page, and the sheets stop in the machine in the exact same position