Showing results for 
Search instead for 
Did you mean: 
2 Replies

Re: 077-120 paper jam on same page of every set

not using hole punched paper, and 2nd solution didn't fix it. Technician scheduled. thanks

0 Kudos
Valued Advisor
Valued Advisor

Re: 077-120 paper jam on same page of every set

Hi aceprinting,

Thank you for using the Support Forum. Please take a look at both the cases about the fault code 077-120, here is the first one if you are using hole punched paper if that is not the issue look at the second case about the code.  If these do not help please consider contacting your support centre for further assistance.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos

077-120 paper jam on same page of every set

Product Name: Other - specify product in post

I'm getting this fault code on almost every set.


fault code 077-120 paper jam


DC250 machine

11x17 sheet size

24# multipurpose white

black and white duplex

62 sheets per set

feeding out of overside document feeder


What's weird is that it's the same page, and the sheets stop in the machine in the exact same position


any ideas?

0 Kudos