08-500 paper jam but no paper

TammyL-Xerox · ‎11-20-2023

Hello XUWANG,

Sounds like you have tried everything already, so it would require a service visit. Please contact the support department again to request a service technician.

Thanks,
TammyL-Xerox
Community Manager

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XUWANG · ‎11-16-2023

Hi,

The machine will print and whole piece of A4 sheet will come out, but after that the machine would show error 08-500 (paper jam at back). There is nothing to do with the paper setting as I have been using this setting for over a year.

I have tried the following methods:

1. clean the inside

2. turn off overnight and turn on again

Called Xerox for 3 days now. No reply. Please help.

Re: 08-500 paper jam but no paper

08-500 paper jam but no paper