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11" 17" Paper Problems

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Hi I am trying to print some 11" 17" paper on our Xerox 560 however each time I press print the machine automatically requests that I put a3 in the tray. (I am in the UK).

 

The paper has been correctly set in command workstation and when loaded into the printer. I have also set the default size of the tray to 11" 17" and removed a3 presets. 

 

Any help appreciated cheers. 

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Xerox Employee
Xerox Employee

Re: 11" 17" Paper Problems

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Hello Bidbi,

 

I suspect the Fiery Server is automatically converting the paper size.  This can be turned off.

 

Ensure you are logged in to Command Workstation as Administrator. Select Server from the menu and then Configure.

 

fierya.png

 

Under PDL then PS there is an option Convert Paper Sizes that is probably set to to Letter/Tabloid->A4-A3.  Change this to No.

 

You will need to Apply and then Reboot the server.

 

fiery2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the server is back up & running the device should happily run US sizes.

 

GaryM-Xerox

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New Member
New Member

Re: 11" 17" Paper Problems

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Hi Gary,

 

thanks, I followed your instructions and the problem is now solved. :)

 

In addition, if you have jobs imported in the held list, they will need re-importing.

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