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reddesert
New Member
New Member

126.11A Service LVPS Error

Product Name: WorkCentre 6515
Operating System: Windows 11

Brand new Xerox C315 Multifunction Printer, which apparently replaced the Xerox 6515. It randomly goes to a white screen with the error.. "126.11A Service LVPS Error". I read somewhere to make sure the power cable was plugged in all the way and to make sure wall socket is ok. I moved the printer to a different room on a different circuit and still randomly shows the error. When the error appears the only way to reset the machine is to unplug it and plug it back in. I can't find much information on this machine let alone this error.error.jpg

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62 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: 126.11A Service LVPS Error

Hello reddesert, 

I looked up the code, but it sounds like you have tried everything already, so it would be a hardware escalation.  Please call into the support department at 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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matthewgann
New Member
New Member

Re: 126.11A Service LVPS Error

I have a brand new C315 that has the same error every time the printer tries to wake up. I have to unplug and plug back in for it work.

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Tessy
New Member
New Member

Re: 126.11A Service LVPS Error

We have just deployed 3 of the 4 C315 that we have so far received and 2 of them have the same error. (we haven't powered on the 4th)

What is the resolution !!!

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TammyL-Xerox
Community Manager
Community Manager

Re: 126.11A Service LVPS Error

Hello Tessy, 

Please call into the support department at 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Hans1
New Member
New Member

Re: 126.11A Service LVPS Error

I have the same problem. Xerox is extremely unhelpful. They say they can't even find my serial number in their system. I will have to return it via Dell. Unacceptable.

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gminut
New Member
New Member

Re: 126.11A Service LVPS Error

We have a 2 week old XeroxC315 Color Multifunctio print. We get the above error message? Can you help to fix this error?

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gminut
New Member
New Member

Re: 126.11A Service LVPS Error

same answer they said to call 800-835-6100 M-F 8am to 5PM. I guess I will wait to Monday and call them.

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marked_up
Member
Member

Re: 126.11A Service LVPS Error

Same here.  This is UNACCEPTABLE.  As is the response to simply call support.  Acknowledge it's an issue and work on firmware release to correct it.  The error code is claiming low voltage but putting a meter on the outlet proves it is perfectly fine and within standards. So...Xerox...speak up! 

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marked_up
Member
Member

Re: 126.11A Service LVPS Error

Did you find out anything, @gminut ? 

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