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Re: 126.11A Service LVPS Error

Same here - the firmware update did seem to fix it, as expected.  Thanks Tammy and the Xerox team for working to remedy this issue.  Tammy, please pass along our thanks to the team.  

generik99
New Member
New Member

Re: 126.11A Service LVPS Error

This firmware did the trick for all four printers we were having issues with, thanks!

Re: 126.11A Service LVPS Error

Past 1 week and no lockup on the printer for me.  This is after the printer sat idle for 5 days (which I believe to cause the problem in the past).

BHall
New Member
New Member

Re: 126.11A Service LVPS Error

I just purchased a new C315 and it has been installed for 3 days and I received the 126.11A Service LVPS Error on the morning of day 2.  I have done the unplug/replug stuff with no improvement and I had an electrician tested the outlet, with no voltage issues.  I just got off the phone with your "non-support" center, who told me that I have to puchase a service contract with Xerox or they "WILL NOT" assist me with the issue.  This is totally and completely unacceptable!  DELL does not require a contract, HP does not require a contract, no other computer provider my company deals with requires a contract to resolve an issue over the phone.  As this is a "known" issue, you should provide support regardless of whether there is a contract in place or not.  Your product is faulty and you have responsibility to resolve the issue and assist cutomers who are experiencing the known issue.  I could not even explain the issue to the representative, until he put me in contact with sales to establish a contract.  I have used Xerox products for several years and appreciate the reliability and quality of your products, but your customer support is less than acceptable.  According to the posts I have read, this has been an ongoing issue since at least July 2022 and you have no resslution?  You need to get off the stick and fix the issue, or post an advisory to protential buyer explaining the knowen issue and the temporary work-around.  If just makes good business sense and boosts respectability, if you let people know about issues with your products and what you are doing to resolve them.   

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BHall
New Member
New Member

Re: 126.11A Service LVPS Error

Customer support WILL NOT assist you if you do not have a contract!  If it is a firmware issue, then post the firmware update, so your customers can resolve the issue with your product and get back to work?

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TammyL-Xerox
Community Manager
Community Manager

Re: 126.11A Service LVPS Error

Hello BHall, 

The firmware update is posted and avialable here on our drivers and download section of xerox.com. Please be sure to review the product enhancement readme file. I appologize that the support centre did not provide you with this information. I will be sure to forward your feedback. 

Thanks,
TammyL-Xerox
Community Manager

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Re: 126.11A Service LVPS Error

I posted the driver download and provided confirmation that it did fix my problem (same problem as you are experiencing).  I'm not over a month since I downloaded it and the printer is working perfectly now.