So xerox couldn't fix the 6515dni printer that has less then 20 prints on it so they offered a like for like replacement. Needless to say we have different definitions of what Like for Like mean. My printer that was in very good shape because it (only had 20 prints on it) was exchanged for the printer provided in the photos.
I called back xerox and they said that they would ship me yet another printer and exchange the one that looks like it came out of the dumpster.
They send me another 6515, this time it was much cleaner, still refurbished but this printer would not turn on 3 days after delivery. Seems like a power supply issue or something similar.
Now the first problem I had with the 6515 was something related to a faulty circurit board, now a faulty power supply?
Got back in touch with Xerox and they agreed to give me a Like-for-Like replacement with a newer model.
Has anyone guessed. Yes, the C315.
So out of the brand new box 126.11A Service LVPS Error.
Called back to schedule service for this printer.
At this point Xerox should owe me $ for lost time and wages. Why has nobody taken this on as a Class Action Lawsuit against Xerox? Surely they are sending out defective products based on this form and reviews on popular websites. Its not just limited to Xerox C315 either, because the 6515 was also an issue.
Please someone for the love of god open a class action suit so we can all get our $ back and move on from Xerox.
I posted the driver download and provided confirmation that it did fix my problem (same problem as you are experiencing). I'm not over a month since I downloaded it and the printer is working perfectly now.
The firmware update is posted and avialable here on our drivers and download section of xerox.com. Please be sure to review the product enhancement readme file. I appologize that the support centre did not provide you with this information. I will be sure to forward your feedback.
Customer support WILL NOT assist you if you do not have a contract! If it is a firmware issue, then post the firmware update, so your customers can resolve the issue with your product and get back to work?
I just purchased a new C315 and it has been installed for 3 days and I received the 126.11A Service LVPS Error on the morning of day 2. I have done the unplug/replug stuff with no improvement and I had an electrician tested the outlet, with no voltage issues. I just got off the phone with your "non-support" center, who told me that I have to puchase a service contract with Xerox or they "WILL NOT" assist me with the issue. This is totally and completely unacceptable! DELL does not require a contract, HP does not require a contract, no other computer provider my company deals with requires a contract to resolve an issue over the phone. As this is a "known" issue, you should provide support regardless of whether there is a contract in place or not. Your product is faulty and you have responsibility to resolve the issue and assist cutomers who are experiencing the known issue. I could not even explain the issue to the representative, until he put me in contact with sales to establish a contract. I have used Xerox products for several years and appreciate the reliability and quality of your products, but your customer support is less than acceptable. According to the posts I have read, this has been an ongoing issue since at least July 2022 and you have no resslution? You need to get off the stick and fix the issue, or post an advisory to protential buyer explaining the knowen issue and the temporary work-around. If just makes good business sense and boosts respectability, if you let people know about issues with your products and what you are doing to resolve them.
Past 1 week and no lockup on the printer for me. This is after the printer sat idle for 5 days (which I believe to cause the problem in the past).
This firmware did the trick for all four printers we were having issues with, thanks!
Same here - the firmware update did seem to fix it, as expected. Thanks Tammy and the Xerox team for working to remedy this issue. Tammy, please pass along our thanks to the team.
Mine has not had an error yet either. But it was somewhat random (not a daily lock up). I would have to give it a full week before celebrating. Are you the person that said your office staff would unplug the printer every evening and plug it back in every day?
Mine is still working with the updated firmware. No LVPS errors since loading it. Fingers remain crossed.