126.11A Service LVPS Error

[waltlane]

Okay, that is good to know (or bad to know actually). LOL

And yes, all of your office personel and executive team will likely be hesitant to desire Xerox in the future unless Xerox gets busy to solving this issue quickly for us.  It is such an obvious problem which significant impact to the user experience.  Let's continue to stay in touch.  By the way, does your screen refresh under this Xerox web-based messaging interface and take you to a new web page?  Quite annoying "feature" which interrupts your typing in the middle of messaging.

[marked_up]

No, setting sleep to 120 minutes and disabling hybernation doesn't fix it. It remains after it sits awhile (presumably after the 120 mins passes).  

One of our office personnel did discover that if they physically power off the unit when leaving for the day, when it is powered on the next morning it does not throw the error. That is our temp fix.  But this is not acceptable as someone has to physically turn it back on before printing can commence and that's a headache to remember. 

[waltlane]

So did the error discontinue when you disabled powersaver mode?

By the way, I could not find a powersaver mode to disable.  There is, instead, a section called Sleep Mode Profile where you can select "stay awake after printing". (which I selected now) so I will see if this makes a difference.

If it does fix it, then we discovered a temp fix for a problem.  Not fixing the problem but at least we can be productive.

I would love to know if this fixed your problem.

[waltlane]

I will let you know on it.  I think it is nice to have people share what they discover.  I had to make a couple calls to Xerox.  My first call was a push back "we can't help you unless you pay for our service" and "we can't talk to you or help you on the phone with anything unless you pay for our service".  To a later call (and I didn't escalate or anything, I just got lucky with another service person) who said "sure, let me help you, and yes we can send someone to come out if required at no cost to you".  Which completely redeemed my concern with Xerox with the hope they can fix the printer.  Honestly, when you are ready to print a doc (or scan) and it just errors out with this error and locks up your printer.  The only solution is to power it off (hard power off by pressing and holding the power button for 3 seconds) and then WAIT for it to power back on.  It is an agonizing wait for a simple task and quite annoying.  SOmething that Xerox should consider as a high priorty to fix for their customers as I believe this to be an issue with every one of the C315 printers on the market and who knows, people (like me) who are Presidents of large companies may just tell their executive team to never by Xerox again and cancel all contracts with them.  All over a bad experience over a cheap $700 printer.

[PWARTH]

Tammy - I'm telling you - that's EXACTLY what I did. I'm not trying to be argumentative either, just explaining my situation. The tech I got simply looked on the website and said 'nope nothing there' even AFTER I told him you said there was a fix available. I'll try again..... it just feels like I'm banging my head against a wall.

[marked_up]

301 has been out for awhile (it was the one showing a February 2022 date on it) and Tammy has indicated in this thread that they have developed a fix (implied within the last couple of weeks) to fix this.  If 301 is all they are giving us then they have not, actually, released a fix.  

Tammy - can you at least confirm what the release version for the firmware with the supposed fix is?  That will tell us if we need to contact to get it or not.  

[PWARTH]

waltlane - please post what the tech "fixes".   I had a tech onsite in late July and he found nothing and only suggested "don't let it go into powersave mode"

[waltlane]

Hello.  Another option for you which I highly recommend,  is to access the printer via the web interface.  Go to its ip address on a webpage and it will have the serial number info for you.  More importantly, you must confirm you have the latest firmware.  I was provided a link by Xerox to download the latest firmware.  Though, my machine was already on the latest release (a brand new printer).  

Hints on accessing your printer.  Make sure you captialize Admin (the letter A), if you lower case it then you will not have success logging in.  That was a big setback for me costing me 30 minutes of my life.  

The latest firmware is now: CXTZJ.076.301 (the 301 is the indicator of the latest firmware)

So, they are sending a technician to my home sometime soon (not heard back yet from scheduling). I have a 1 year warranty that includes this service AT NO COST TO US.  Which is very good of Xerox and I am thankful for that.  

However, I'm not completely hopeful that a technician can do anything unless the tech has a newer firmware version that is beta ready to install.  I'm confident this is a software (firmware) issue.

[marked_up]

Thanks.  That's what I did and he found it so I would suggest that others do the same.  

Also, everyone, note that the serial number they need (if they ask) is the one located inside the front cover on the left...not the one that comes up on the screen under device info.  That threw me off a little at first.  

[TammyL-Xerox]

Hello marked_up, 

You should provide them with the error code 126.11A, when they search the internal knowledge base they will find the information needed.