126.11A Service LVPS Error

[generik99]

Any progress on these issues? We have four brand new C315s and they're all exhibiting the same behaviour coming out of sleep mode. Hibernation is disabled on all of them and they're in two different locations with no power issues. Seems like a firmware fix needs to be done or is there a combination of settings that won't lock the machines randomly when waking up?

[marked_up]

Did you find out anything, @gminut ? 

[marked_up]

Same here.  This is UNACCEPTABLE.  As is the response to simply call support.  Acknowledge it's an issue and work on firmware release to correct it.  The error code is claiming low voltage but putting a meter on the outlet proves it is perfectly fine and within standards. So...Xerox...speak up! 

[gminut]

same answer they said to call 800-835-6100 M-F 8am to 5PM. I guess I will wait to Monday and call them.

[gminut]

We have a 2 week old XeroxC315 Color Multifunctio print. We get the above error message? Can you help to fix this error?

[Hans1]

I have the same problem. Xerox is extremely unhelpful. They say they can't even find my serial number in their system. I will have to return it via Dell. Unacceptable.

[TammyL-Xerox]

Hello Tessy, 

Please call into the support department at 1-800-821-2797.

[Tessy]

We have just deployed 3 of the 4 C315 that we have so far received and 2 of them have the same error. (we haven't powered on the 4th)

What is the resolution !!!

[matthewgann]

I have a brand new C315 that has the same error every time the printer tries to wake up. I have to unplug and plug back in for it work.

[TammyL-Xerox]

Hello reddesert, 

I looked up the code, but it sounds like you have tried everything already, so it would be a hardware escalation.  Please call into the support department at 1-800-821-2797.