Any progress on these issues? We have four brand new C315s and they're all exhibiting the same behaviour coming out of sleep mode. Hibernation is disabled on all of them and they're in two different locations with no power issues. Seems like a firmware fix needs to be done or is there a combination of settings that won't lock the machines randomly when waking up?
I have escalated the issue and have been told they are working on a firmware fix. I do not have an ETA on when it will be ready, but will post here as soon as I know.
Xerox sent out a tech... it took a few weeks but he came yesterday. He ordered a new power supply and will be back to replace it whenever the part comes in at no cost to us.
Since my original post the machine has given us another error a few times, the tech doesnt know if the first one is related to this one. The latest one seems to be more of a software/firmware issue to throw a Kernal code.
I certainly wouldnt recomend this printer to anyone... I have buyers remorse on a biblical scale.
Please call into the support center @ 1-800-821-2797 they have a fix for this issue.
Has there been a resolution or fix to this issue yet?
I had a service tech show up about 6 weeks ago on mine - he stated he thought it was an issue w the printer going to sleep. It's not. This is my first foray back into Xerox printers in years because of all the issues they used to have and now this again.
Should I have stayed w HP?
We need this fix. It's not a unique issue. It's happening all over.
As stated in the post above please call into the support center they have a fix available.
Just wanted to follow up for everyone's benefit. I called support this afternoon and he walked me through a couple of things. Basically there is a firmware update to do. He guided me to where he said it should be showing as an available download on the drivers and downloads section for the C315 but it was not showing for me. So he emailed me a direct link to it. I installed it and we'll see if it fixes the error. Nothing difficult, just took some time to wait for an available support tech and to get the file. Fingers crossed!
The office staff messages me this morning saying that the printer again had the error on the screen this morning after I supposedly applied the update yesterday evening.
I do remember the firmware release date that the support guy linked me to had a February 2022 date on it as when it was updated. I'm wondering if he linked me to the wrong one?
Tammy - can you please just link to the correct firmware here? It is a PAIN to call support for this simple thing - installing the firmware is easy and he didn't help with that at all...he literally sent me the link and said follow the instructions. That can be done right here...I'm thinking he linked me to an old firmware and not the one with the fix. Please save us all time and post the correct link here. Thanks!
I called. After 10 min on hold I was connected to a tech rep. He had NO IDEA about any fix you are talking about.
Like the other poster asked - if this is a firmware upgrade can you simply post a link to it?