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ozstar Frequent Member
Frequent Member

2 Red veryical lines on print, not on original

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Product Name: Cube 8570
Operating System: Windows 10 x64

Hi,

 

Hav eust printed off lots iof different images and they are all okay except one.

It is virtually a black and white or gray large A4 photo.

I have used Acrobat Pro and PhotoImpact to print from both the same result.

The red lines are on the right side of the print and go all the way of the paper.

I print something after it and it is perfect, then do this again and get the lines.

There are no lines on the orig at all and no sign of any red blob.

It is not the printer cleaner as all others are perfectly clean.

What could be causing this.  Something in the image jpg or PDF  file ?

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1 Reply
Community Manager CathyO-Xerox
Community Manager

Re: 2 Red veryical lines on print, not on original

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Hello ozstar,

If it is only happening with that one Application, I wonder if there is an issue with that particular file, possibly a corrupted file? Has anyone else in your environment had this same issue? I would recommend contacting your Support Department to further troubleshoot this as it seems like a complex issue.

Thanks,
CathyO-Xerox
Community Manager

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