Thank you for using the Support Forum. Please take a look at the solution for printing multiple up and pay particular attention to the note about making copies of the page within the document. If this does not help or if this feature was working before and has stopped working then please consider contacting your support centre for further assistance.
No ideas? Do I need call a tech? Could this be firmware instead of a driver problem?
Envirionment: We have a Workcentre 7345 with drivers distributed from a 2012 print server. I have tried the most recent versions of the Global Print Driver in both PCL 6 and Postscript. Our clients are Windows 7 X32 and X64. I also tried this from an Windows 8.1 x64 machine for testing purposes.
Problem: We can't use 4 up printing. You can go into the driver and click the 4-up button. The preview shows what you expect to get, which is 4 copies of your document on the same page. When it prints, it prints only one copy of the page in the upper left corner (the appropriate size for 4-up printing) and leaves the rest of the page blank. I tried doing a simple 2-up as well and it did the same thing, except that the one copy it printed was positioned and sized correctly for 2-up. It's like the automatic resizing is being done, but reproducing the document for other positions on the page isn't. It doesn't seem to matter whether the documents are test or images, color or black and white, the result is the same.
I also tried making my original document size smaller than 1/4 of a letter size page accounting for margins. I then made sure the properties in the xerox driver were set for a letter size page before selecting 4-up. This didn't work either.
Any help would be appreciated. We do A LOT of 4-up printing so this is a very significant problem for us.