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3 of our units will not pull the latest software update

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

Recently there was a software update for this model printer (68.69.51) And we upgraded all except three units which did not show the update pending. When we used the option to check for software updates, it found none. We have attempted this process for over a month to no avail. Is there another way we can force the update?

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Re: 3 of our units will not pull the latest software update

Hi MarkCrabtree, the check update option will only update the device if it's using a version of software that was posted on Xerox.com. It sounds like you have three devices that may have been using a version not posted to Xerox.com or the software is old and requires a bridge software prior to the auto firmware update working. 

You will need to head over to the support pages and downloand the latest firmware and apply manually. Drivers & Downloads - VersaLink C405 Color Multifunction Printer - Windows 10 x64 - Xerox

Make sure that you know what versio of firware the devices are at prior to downloading and upgrading the firmware. As you can see in the image below, there is a simple to follow flowchart to get you to the correct version. If you apply the incorrect version, you can render the device inoperable. 

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