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Valued Advisor
Valued Advisor

Re: 3100MFP paper jam with no jam

Hello yg.


If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 3100.


Alternatively, you can visit our Contact Us page for other support options.

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New Member
New Member

3100MFP paper jam with no jam

Product Name: Other - specify product in post


Recently I bought a new Xerox 3100MFP. I have problems while printing more pages and this happens very often. I desperately need your advice.


#1 While printing large documents (>20 pages) the printer often just stops. For example it prints out 11  of 20 pages and on the 12th page there are only few rows and the printer stops.


#2 It happens quite frequently that the printer reports "Paper jam. Open the front cover". Ok, I have to open the front cover, reinsert the toner back, close the cover and continue although there is actually no paper jam at all.


In fact I cannot print large documents because my job gets interrupted frequently.

The paper I use is Fabriano 80g/mm^2 and Xerox Business... 80g/mm^2 so I think the paper is ok.

And one last thing - is there a way to get rid of this annoying "beep" each time I open the paper tray or the front cover?


Please, help me!

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