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New Member
New Member

3100MFP paper jam with no jam

Hi,

Recently I bought a new Xerox 3100MFP. I have problems while printing more pages and this happens very often. I desperately need your advice.

 

#1 While printing large documents (>20 pages) the printer often just stops. For example it prints out 11  of 20 pages and on the 12th page there are only few rows and the printer stops.

 

#2 It happens quite frequently that the printer reports "Paper jam. Open the front cover". Ok, I have to open the front cover, reinsert the toner back, close the cover and continue although there is actually no paper jam at all.

 

In fact I cannot print large documents because my job gets interrupted frequently.

The paper I use is Fabriano 80g/mm^2 and Xerox Business... 80g/mm^2 so I think the paper is ok.

And one last thing - is there a way to get rid of this annoying "beep" each time I open the paper tray or the front cover?

 

Please, help me!

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Community Manager
Community Manager

Re: 3100MFP paper jam with no jam

Hello yg.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 3100.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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