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Assaf New Member
New Member

3215 can't connect to Wifi

I've read all the support threads about this issue and no  solution in the horizon yet:

I've just purchased the 3215 and couldn't make it to connect to the Wifi network.

It shows all networks around, I choose my wifi, put the password, and get an error message saying the network may be down etc. (of course it's not.)

instead of chosing the network, I used the advanced settings, wrote the network name and password, playing with all the possible settings there are and none worked.

Not sure why it's so cimplicated to connect it to a Wifi with many connected devices.

 

 

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13 Replies
Community Manager CherylO-Xerox
Community Manager

Re: 3215 can't connect to Wifi

Hi Assaf,

Thank you for using the Support Forum. Please take a look at the instructions for configuring wireless connectivity.  If these instructions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

I also can't connect via Wifi.  It used to work but not now.  Plugging in the USB cable works but not w/o it.  Tried the above solution (NG).  Xerox 800 number was beyond useless.  It's horrible that some "simple" setting would not be shared/revealed by their "help" because I don't have an active contract (i.e. more money.... Uggh, didn't I already pay you folks when I purchased the printer?).  Am I to pay for their "help" only to find that it's a problem with the hardware?  That's really not fair (clearly that's the basis of my selected userName "Xerox sucks").  If there's a solution, just give it to me.  Why wouldn't you just do that? (oh right, I get it, you want more money)  Very disappointed with Xerox - no worthwhile suport of their product.  Only a waste of my time and a clear request for more money.  If your product still works, why would you refuse to help me make it work?  Sooooo very bad. 

 

Kinda ironic too, if I do spend more money (i.e., replacing the printer) it'll never be w/ Xerox precisely because of this.  Seems like a self-defeating way to do business to me but hey - that's your game.  It's got you this far.  And to think, I left HP due to the price of their ink - that's looking pretty good today. 

 

If there's anyone with a solution, another detail is: I can ping the printer fine (both before and after the "fix" above), just still no prints.  Yes, my experience shows that Xerox sucks. I suspect this post will be edited/deleted by some "content Nazi" at Xerox but it should be noted that all here is factual and not offensive (unless you work for disreputable company!!! Then you'd probably find it offensive.  Ha, laughing at you!) 

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Community Manager CherylO-Xerox
Community Manager

Re: 3215 can't connect to Wifi

Hi Xerox sucks,

You mention that it worked before, what changed in your environment when it stopped working?  DId you upgrade something, if so what? In the solution above which set of instructions did you try and where in the process is it failing?  Are you getting any error messages or fault codes during or after the wireless set-up? Please provide those if they occur.  What type of computer are you trying to connect to and what is the operating system you are using on the computer?  Please provide these details so we can try to resolve your issue. 

 

Thanks,
CherylO-Xerox
Community Manager

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Hi CherylO,

First I should apologize for my extremely frustrated tone (although factual) and let you know that I'm very happy to (possibly) have actual help in this matter.  Thanks in advance.  For your questions:

1) Sorry but I have absolutely no idea what might have changed.  I didn't (explicitly) upgrade anything.  Just fyi, I "fondly" recall one day when Windows proudly informed me that it was downloading 64,000 updates!!!! (different machine) And I was just using that machine the previous day!  How can anyone keep up with that?  The short answer is "I didn't change anything" but I know computers well enough to know that my doing has very little to do with what's actually being done.  In fact, Xerox might have even "upgraded" something - who knows?  (I do miss the old days of computing - when we had just a little more control over what happened)

2) In that solution I used the first one (Wizard).  It asked for security info for my router and it seemed to be happy with what I gave it (i.e., ping still works).  The process did not seem to fail and I now have a solid blue light on the wifi of the printer - next to a solid green light for info (i.e., solid not blinking - if that's even possible).  Not sure if that means success. 

3) no error messages or fault codes are apparent.  If they're logged to a file somewhere I'm not aware of it.  For clarity this just means that I didn't see anything show up on the computer or the printer (e.g. if a message times-out I could have missed it but probably not).  Currently the printer shows 'Ready to Copy' on the first line of the display.  The second line shows '100%' at the left and '01' with a blinking (flashing) '1'.  Never really noticed the blinking 1 before so not sure if that means anything to you. 

4) computer is an HP laptop. OS is Win10.

 

Thanks,

Keith

 

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Community Manager CherylO-Xerox
Community Manager

Re: 3215 can't connect to Wifi

Hi Keith,

Thanks for your response.  It could well be something in the automatic updates but as you said it is hard to keep up with the auto updates.  Have you updated the firmware on your WorkCentre 3215?  There was a firmware update released in March of 2018.  I would suggest updating your firmware on the machine and then power off and reboot both the laptop and the WorkCentre and try to set it up again.  If it still fails then we both get to be frustrated and I will need to contact a subject matter expert. Let's try the firmware upgrade first.

 

Thanks,
CherylO-Xerox
Community Manager

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Hi Cheryl, Thanks for your light humurous tone and recognizing the frustration.  OK so now there's something new - not sure why. I began the steps outlined in 'Firmware Installation Instructions 3025-3215-3225.pdf' (which seems to be the "continuation" of those in the other pdf you sent) and stopped at step 2 'Enter the IP Address of the machine'.  The browser (Firefox) shows 'The connection has timed out' (similar for Chrome).  Now the new part (and rather odd to me) is that when I ping the IP I get a different IP returned in the ping response.  The general form is as below (x's represent the number I type in and y's represent the response from ping - some digits are the same but the totality is different).

C:\Users\Sign2>ping xxx.xx.xxx.xxx

Pinging xxx.xx.xxx.xxx with 32 bytes of data:

Reply from yyy.yy.yyy.yyy: Destination host unreachable.

Reply from yyy.yy.yyy.yyy: Destination host unreachable.

Reply from yyy.yy.yyy.yyy: Destination host unreachable.

Reply from yyy.yy.yyy.yyy: Destination host unreachable.

Ping statistics for xxx.xx.xxx.xxx:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Sign2>


I'm surely not a network expert but haven't seen ping return a different number than what I type in.  This is not what I had last week (i.e., ping worked fine). Does this help you?

Thanks,

Keith

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: 3215 can't connect to Wifi

The reply address is your own IP in most cases.

 

In the command prompt, type arp -a and hit enter, this will map the LAN

Note the Interface address is your PC

 

1.JPG

 

So you can see that my PC can see some devices in the 10.30.201.X range, and that there is a device using 10.30.201.20, but there is not one at 10.30.201.21

 

So if I ping 10.30.201.20 I will get 4 responses

 

2.JPG

 

And 10.30.201.20 will get none, as told by my Interface card

 

3.JPG

 

But if the ping is outside of my range, I just get a timed out from nothing

 

4.JPG

 

So what you are seeing is the expected result of a device that was on your LAN before but isn't any longer.

 

So since Wireless doesn't work, try wired at least temporarily to see if you can get it on line, If you can get it wired, you can troubleshoot easier by changing one thing at a time (Enable MOPRIA/Airprint and see if it becomes discoverable on your phone, Enable WiFi Direct and see if that will work from any Android devices you have, Make sure IP filtering is not enabled)

 

As this is a Samsung device, I'm not sure how you would go about resetting it to factory defaults. But you can in the copier menu reset the Network settings, then see if it will find the Wireless LAN again.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Hi Joe,

Not sure what happened to CherylO.... maybe this is beyond her?  Maybe this is beyond all of you?  I'll say it again because it just doesn't seem to get old - "Xerox sucks".  As you may have guessed by now, although I thank you for your help, it just wasn't helpful (i.e., it didn't solve the problem). 

First, thanks for your suggestion of plugging in.  A careful re-read of my first post however would indicate to you that this indeed does work.  It already did before your "helpful" suggestion and it still does - thanks for that (I guess). 

You more detailed description of how ping works is also "helpful" although this also doesn't solve my problem.  Thanks again (I guess).  Further to this, you also do not address how when I ping xxx.xx.xxx.xx and receive a response related to yyy,yy,yyy.yy factors in.  As I indicated, I've never seen that before from ping.  Have you? Nevermind, just please help me make the printer work if you can. 

Your suggestion of "Enable MOPRIA/Airprint and see if it becomes discoverable on your phone" is not useful for at least two reasons: 1) I don't have that sort of phone and 2) I'm trying to make the printer work from a computer (HP laptop - please read carefully previous posts which already reveal this information)  I'm happy to share this information again in this and any/all future posts as many times as you need to hear it again but surely it causes me to question your understanding of the situation (which is already highly suspect). 

I did however try your last suggestion of "copier menu reset the Network settings," followed by a re-install from the original Xerox CD that came with the machine.  This did not work.  After this the printer now claims to have a different IP (i.e., via printing network settings from the printer control panel), which I also cannot ping successfully. 

In summary, I note that I've spent a huge amount of time on this and have had a printer not working correctly for about a month now (first contacted your telephone help which was useless/insulting - and then initiated here about two weeks ago).  Yes indeed, my experience is valid.  I surely don't mean to offend and truly do appreciate "real" help but unfortunately the conclusion remains that this is probably something that could be fixed in a few minutes, yet Xerox is somehow unwilling to make this information available to me (your phone "support" was beyond useless and some folks were rather rude).  Yes, indeed I stand affirmed that Xerox sucks. 

For clarity, this affirmation is not about a (potentially) faulty printer or network settings or ... but rather the extraordinary refusal (by phone) and failure (found here) of support to resolve a "simple" problem.  I do understand that if I were to pay you folks more money for the product I already purchased that you would then be willing to help me - that's precisely what I'm speaking of.  There's a false "help" offered in the directive of "go see our website for updates/downloads" but you know very well that's not useful.  This is clearly evidenced by the number of messages I've already sent in this thread alone.  Indeed, Xerox sucks. 

Please advise how you think I should proceed.

Thanks

Xerox sucks

 

 

 

 

 

 

 

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Wow, it seems I just can't say it enough.  Yes indeed Xerox sucks.  Joe, where are you?  CherylO, where are you?  No help from Xerox on this matter, huh?  It's been over a week now since the last "help", which clearly wasn't helpful.  And that's on top of about a month now w/o a printer functioning correctly.  Pretty much as expected.  It seems my username is highly appropriate for my experience, agreed?  Hmmm... how did I know that in advance?  You figure it out.  Here's a clue though - you folks work for a very shady organization.  Be careful as they will surely abuse you just as they've done to me too.  It's all peaches-and-cream until one day it's not.  It'll hurt when it comes to you too.  I'm a simple person just as you may be, but it appears that you're trapped in the "machine" and they don't allow you to recognize how you intentionally fail your fellow human simply asking for help. 

Xerox sucks

 

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