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Community Manager CherylO-Xerox
Community Manager

Re: 3215 can't connect to Wifi

Ok Keith we are going back to basics here.  First disconnect any cables that may be attached to the machine.  Obviously leave the power cord connected but nothing else.  Power off the machine and wait 30 seconds then turn it back on.  Now lets make sure the Wi-Fi Direct is off and Wi-Fi is on.

  1. Press the [Machine Status] button. The Machine Status button is the clear button on the control panel with a printer icon with a lower case I above it.
  2. Press the Up/Down arrows to select [Network] and press [OK].
  3. If prompted, enter the Administrator Password using the alphanumerical keypad. The default is 1111.
  4. Press the up/down arrows to select [Wi-Fi] and press [OK]. This allows you to select the Wi-Fi setup.
  5. At the Wi-Fi On/Off menu, confirm that On is selected and press [OK].
  6. Press the up/down arrows to select [Wi-Fi Direct On/Off].
  7. Press the up/down arrows to select Off and press [OK].
  8. Press the [Back] button once to go back up one menu level.
  9. Select [Yes] to apply the changes.

See if you can ping the printer.  Print a Configuration Report to obtain the IP address.  What are the results of the ping this time?  If it still fails or comes up with a different IP then there may be an issue with the router.  Have you rebooted your router at any point during all this troubleshooting?  If not reboot it as well.  Do you have any other devices connected to the router wirelessly?  for example you laptop, tablet, phone, gaming system, tv, etc. 

Let me know your results from these steps.  Also how long have you had the machine?  As you said I am a simple person who takes the occasional holiday off. Not an excuse but an explanation for my late reply.  Let's see where we stand after these things to check and we will go from there.  

Thanks,

 

 

Thanks,
CherylO-Xerox
Community Manager

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Hi CherylO,

I found that step 9 of your instructions does not seem to align with my printer.  Pressing the back button (which I assume to be the "squiggly" left arrow in what would otherwise be the right-arrow position relative to the 'OK' button - i.e., at 3 o'clock) simply returns me up one level.  For clarity, this does not ask me to confirm as per your step 9 (i.e., there is no Yes/No option presented - it simply returns me to the previous level).  Pressing it again repeats this action until I am returned to the "main" level.  I did note that at steps 5 and 7 there was confirmation indicated (I'd have to do it again to share the exact message).  Perhaps this means your step 9 is not required or perhaps it is for a different machine?  I'm not sure - you're the one who might know this..... Just trying to follow your instructions explicitly.  In short, I did what you said.  Wow, that was a waste of time for us both, huh?  (I write code so typing is really no problem for me, it just means you'll have to read the "result" so give me as many instructions as you feel appropriate - I'll follow them as best I can and potentially return a longer description of how I followed them, ha!)

Ok, that said, you probably guessed by now that your steps did not seem to resolve my problem.  Printing a 'report' (i.e., via Info Pages -> Configuration) reveals to me an IP that I cannot ping.  This is the SAAAAME problem I had two weeks ago.  In particular, I read from the printed page an IP of xxx.xxx.xxx.xxx and ping returns to me that yyy.yyy.yyy.yyy is 'Destination host unreachable'.  Your cohort Joe was extraordinarily useless in providing insight to this.  As I said then (to you and then again to him), I've never seen this before from ping.  I also asked rhetorically, have you?  For clarity, I think that both you and he may have missed that the xxx is replaced by yyy in my example.  This tells me that not only is ping not "actually" recognizing xxx but there is some lookup table (possibly/probably on this machine) that translates xxx to yyy.  As I said before, I'm not a network person - but I expect you folks to know this.  If I just bought this yesterday, I'm sure you could make it work.  I've said "peaches-and cream" in an earlier post so I'll try not to be redundant.   Is this not a simple thing?  

Ugggh.  Is it clear why my username is xerox sucks?  In case not, it's because you do!  If I just bought this printer yesterday I'm sure you'd do all you could to make it work, lest I return it (and that wouldn't keep the money flowing in, right?).  But now that I've already spent money and you've "cashed the check" you can't/won't seem to tell me what's up.  Why doesn't your telephone support just help me????  Oh right, it's about the money.  I seem to keep forgetting that.  Perhaps it's the decency in me that you folks seem to be lacking.  I'm sure it's a simple thing, but the failure/refusal of xerox to tell me how to fix it is what makes you suck.  I'm ok with a broken printer, or a broken router (which seems to work flawlessly for other devices), or ,,, some other problem, but the failure/refusal of xerox to help is precisely what leaves me with the interpretation that you suck.  For clarity, all other network/wi-fi related stuff seems to work fine, it's just "your" printer that's having problems. 

To answer some of your other questions: yes, rebooted router; no tablet; maybe to phone; no gaming; not sure if/how the tv connects.  Funny you ask though, because I'm not sure if/how other devices really even relate - the printer should just plain work!   Are you suggesting that your printer doesn't work when other devices are connected?  Haa!  Thought so.  Let's omit that from further discussion unless you have reason to tell me that your printer doesn't work with device xxx.  What BS!  Why do you even ask this?  Just to get stats?  Uggh, ok there ya go, some stats for you.  Back to the topic,  I send a signal, you receive it, done.   Well, unfortunately that's not how it is for me today. 

This usename really works!  How extrodinarily insightful of me!  I've heard "with age comes wisdom" but this is even better than what I might have expected.  More to come!  

xerox sucks!

 

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Community Manager CherylO-Xerox
Community Manager

Re: 3215 can't connect to Wifi

Hi Keith,

I was not suggesting that you could not have other items on your wireless network.  I was just trying to find some reason for the error you are seeing.  The ping test is showing that there is some type of problem with the IP address.  Obviously it should not change.  If you ping xxx.xxx.xxx.xxx you should see the ping results for xxx.xxx.xxx.xxx not the yyy.yyy.yyy.yyy you are seeing.  Your explanation was not lost on me, I understand what you are saying. 

I have reviewed the post string and do not see anywhere that says you have tried to assign a static IP address to the machine. Consider trying that. I am not trying to get any kind of stats, I am trying to help you resolve an unusual problem. If a static IP does not help then I would suggest you call our Customer Relations Help Desk Call 1-888-242-9098 Mon.-Fri. 8am-8pm ET you do not need a contract to speak with them.  I have no other information or steps to try or suggest you will need to contact customer relations at this point.  Thank you for trying to troubleshoot with us. 


 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Xerox sucks New Member
New Member

Re: 3215 can't connect to Wifi

Hi CherylO,

Thanks again for trying.  Yes, I you're correct that I didn't try to assign a static IP.  If you needed to re-read to check for this (i.e., if it was an "obvious" choice/recommendation) then perhaps you or Joe might have suggested this earlier.  How might I know this?  Also, some indication of how I might accomplish this might have been helpful.  Uggh, nevermind.  

I interpret that you're fully done with this "help session" and thank you again for your efforts.  I have extraordinarily strong suspicion that the phone number you provided will be useless however at this time (i.e., before calling and verifying) I would like to thank you for that too.  Just to expand on this, I mean that I'm not a betting person, but I would actually put money on that!  The odds appear waaay better than any lottery that xerox will surely fail me, ... again, ... still.  I believe we've already established very well that xerox sucks in this regard.  Can anyone say "pass the buck"?  Ha!  I get it.  I've been lied to before and can surely recognize when it happens again.  For clarity, I'm not calling you specifically a liar, but the nonsense they give you to tell me is a lie.  You might actually believe it will be helpful (clearly I don't).  Do you drink Kool-aid too?  (sorry, that might be an obscure reference depending on your age)  You interpret it from there.  

I do have a question that's both rhetorical and somewhat-loaded (wow, how often does that happen? Ha!).  Anyway, the question is: if I were paying for "support" should I expect the same experience (i.e., over a month w/o a printer working correctly).  It's rhetorical for the obvious reason (I believe) that I don't plan to return to this thread (are you smiling?).  It's somewhat-loaded because of course the only answers to this yes/no question are 1) yes, you should expect the same support because xerox sucks or 2) no, you should expect better support because we don't give you people that actually know how to help unless you pay us more money which is why xerox sucks.  I'd expect that you have a different answer, something like "no, but ..." or "yes, if ..." but that's really not legitimate (well, maybe for you it is; enjoy your glass house).  I caught your reference to "unusual problem" but this too is not legitimate - I'm following on to a thread started over a year ago by someone else, apparently also w/o resolution.  I think this points to the second answer of no, we just don't give you knowledgeable people if you don't pay us more money (no offense to you personally, I believe you've done all you can within what they give you).  Again, thanks for your efforts.  Still disappointed but at least somewhat pleased to have identified this from the beginning .... xerox sucks.  

Goodbye

 

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