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Technical Escalation Service Provider
Technical Escalation Service Provider

3635mfp vertical line only using DADF

have a 3635mfp that intermittently puts a vertical line down the page only when using the document feeder, the flat bed does not do it. Have replaced the scanner glass and the LSU (scanner head). Still get the line intermittently. Any help?

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Valued Advisor
Valued Advisor

Re: 3635mfp vertical line only using DADF

Hi you!


When you replaced the scanner glass, did you also clean the tiny part to the left (CVT glass)?

If not I suggest you clean the CVT glass, have a look HERE.

As the paper moves through the document feeder and in front of the scanner, the scanner head does not move, which indicates that the only way you would get a line across the whole paper would be if the glass was dirty or damaged.


Hope this helps!


Best Regards


Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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