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New Member
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5645 asks for incorrect paper

My Workcenter 5645 asks for 8.5 x 13.9 paper instead of using the assigned 8.5 x 14 (legal) tray when copying or printing legal size documents. It does not happen all the time but at times I have to enter a custom size in the manual feed. Help.
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Community Manager
Community Manager

Re: 5645 asks for incorrect paper

Hi Schoir,

Thank you for using the Support Forum. Please make sure that you are loading the paper correctly and that the edge guides are set properly against the paper.  Also make sure that you are programming the trays properly. If this does not help please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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New Member
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Re: 5645 asks for incorrect paper

The paper the fist tray is letter and the second is legal. This issue arises when autoselect is the copy setting.
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