5755 - jobs stuck "waiting for printer"

[paulf]

Workcentre 5755 - 061.132.222.15103 firmware

Occasionally jobs just get stuck on the printer's queue. No reason is given, paper trays are full, etc. One job will be 'waiting for the printer' while the rest will be paused.

Any ideas? A quick restart solves it but I shouldn't have to be doing that every few days.

[MargoV-Xerox]

my suggestion is to contact customer support via your toll free support number - this may be something that a technician needs to address for you.