6015 stuck toner cartridge

[davesoroka]

I have a Workcentre 6015. I'm trying to replace a toner cartridge but the old empty cartridge won't come out. The yellow comes out and the black comes out, but the cyan and magenta won't. They come loose, but then they're stuck half-way out. What's the trick?

[Joe053204-hcl]

Is it unplugged? It sounds like they are either still engaged or the release switch is broken, which isn't likely with multiple toners.

[davesoroka]

I've tried it turned off, plugged in, unplugged...those two cartridges won't come out. The machine is basically brand-new, that is we've had it for over a year, but we don't use it much and this is the first time we've tried to change a cartridge, so the cartridges that are in there are the ones it came loaded with.

[davesoroka]

So...anybody got any ideas?