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Re: 6120N Partial Paper Feed

Hi Jonboz.

Thank you for using the forum.

Please check the knowledge base for this product at:


There are several solutions documented but there are details that would need to be identified to find the right solution.

You may need to contact support at 1-800-835-6100 or by using this form: FastTrack to the Expert, so they may assist you.



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6120N Partial Paper Feed

Product Name: Other - specify product in post

I've only printed 3300 copies on the printer, but now it prints about 1/4 to 1/3 of the way down from the top of the page, leaving a large, unprinted area at the top of the page. Also, I get paper jam alerts, even when there is no jam. Any suggestions? Thanks.

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