6120N Partial Paper Feed

[JonBoz]

I've only printed 3300 copies on the printer, but now it prints about 1/4 to 1/3 of the way down from the top of the page, leaving a large, unprinted area at the top of the page. Also, I get paper jam alerts, even when there is no jam. Any suggestions? Thanks.

[SandyP-Xerox]

Hi Jonboz.

Thank you for using the forum.

Please check the knowledge base for this product at:

http://www.support.xerox.com/support/phaser-6120/support/enus.html

There are several solutions documented but there are details that would need to be identified to find the right solution.

You may need to contact support at 1-800-835-6100 or by using this form: FastTrack to the Expert, so they may assist you.