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Joe Arseneau
Valued Advisor
Valued Advisor

Re: 6280 paper tray will not open - but no error message

If there is room, bend a coat hanger, slide it in and see if you can clear any obstruction that is stopping it from opening.

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Joe Arseneau
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New Member
New Member

6280 paper tray will not open - but no error message

Product Name: Other - specify product in post

Dear all


My 6280 was OK when last used a couple of days ago. But now Tray 2 – the main "drawer" – will not open. I can pull it out about 2-3cm and then no more.


But there is no error message, the display still shows "Ready" and it still prints. 


But I want to change the paper stock – and in any case will need to add paper shortly.


I don't want to pull too hard in case I break anything.  I opened the main front panel, quickly removed the bottom (yellow) toner cartridge but couldn't see any sign of a jam.


What do I do?







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