magenta toner empty. with black only option selected my printer will not print.
I updated firmware to the only one i could find (what is the latest and where to find it?):
Controller (ESS): 201509291535
Boot (ESS): 201406231633
Engine (IOT): 02.00.06
Networking : 95.49
latest printer driver isntalled from xerox.com
Date: aug 31, 2016
Can anyone please help me out?
It may not work with an Empty toner, so try a copy in BW to verify if you have a printer problem or an intentional by Xerox device stop.
If it works on copy, it may be that you have an App sending color. Acrobat/Reader certainly does because by default, it outputs to print in RGB, so you need to modify how it handles the output.
File > Print > Advanced > Let Printer determine color
With that selected, if the printer supports BW print when color is empty it should work.
thanks for your reply. Copy in BW works fine.
i print a notepad file and printer output color is black.
when I hit print it says the printer has no toner/ink.
So it works from Copy, it works from notepad, which means the driver and the printer is fine, which means you need to name the application and version that is stopping you from printing, I assume not Acrobat/Reader since I already explained how to make it work in my first response, keep in mind, it may not work at all from some applications. Which is the fault of the application, not the printer or its driver.
Then I have nothing more to provide, try calling Xerox, I can print but obviously I don't have any empty toners in mine, so it means nothing.
The only thing you should have to do driver side is choose Black.
Actually, if the driver causes the error, and it isn't seen at the printer, you could staop the printer from seeing the toner is empty by disabling SNMP possibly. (It's worth a shot)