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6505 do not print color

I recently purchased a Xerox 6505 for our small office.

I installed drivers on 3 computers, one running Windows XP, one running Windows 8.1 and one running Windows 7.

On the XP and 8.1 machine everything works like a charm, but on the Win 7 macine, no matter what settings i use, the output is in Black and White.

 

Any suggestions?

 

/past1974

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Community Manager
Community Manager

Re: 6505 do not print color

Hi past 1974,

Thank you for using the Support Forum. Please make sure that you have color selected in the driver. by following these steps:

  1. Cancel the job by pressing the [Cancel] button on the Control Panel.
  2. With the document to be printed open on the computer, select [Print] from the File menu.
  3. Click on the [Preferences] or [Properties] button.
  4. Click on the [Paper / Output] tab.
  5. Under Output Color, select [Color].
  6. Click [OK] and print the job again.

If this does not work please remove the driver and try the Global Driver.  If you continue to have issues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: 6505 do not print color

As i specified in my original post; "no matter what settings i use, the output is in Black and White."

 

But i did change the driver on this computer to the one included on the cd and it is now working as a charm.

BUT. On one of the other computers (running Windows 8.1, so i cannot install the version on CD) i had to reinstall the printer since i switched IP, and now with the Global Driver, the output is only Black and White.

 

/Past1974

 

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