Showing results for 
Search instead for 
Did you mean: 
2 Replies
Valued Advisor
Valued Advisor

Re: 6505 says replace black cartridge but cartridge is not empty

Hi Bill,

Thank you for using the Support Forum. If the color cartridge(s) run out you can use the Run black feature.  From the online support:

When a color printer runs out of Toner, users are typically unable to print until a new Toner Cartridge is installed. When the WorkCentre 6500 runs out of cyan, magenta, or yellow Toner, jobs can still be printed in black and white. This feature is known as “Run Black.”

NOTE: All color Toner Cartridges must remain installed in the printer when switching to the Run Black mode.

To activate the Run Black mode if a colored Toner runs out in the middle of a print job:

  1. Cancel the job by pressing the [Cancel] button on the Control Panel.
  2. With the document to be printed open on the computer, select [Print] from the File menu.
  3. Click on the [Preferences] or [Properties] button.
  4. Click on the [Paper / Output] tab.
  5. Under Output Color, select [Black and White].
  6. Click [OK] and print the job again.

Since you are seeing this on the Black cartridge the options are limited.  You can take the black cartridge out and gently shake the cartridge and then reinstall.  Make sure to power the machine off, wait 30 seconds and power back on.  If none of this helps then please consider contacting your support centre for further assistance.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos

Re: 6505 says replace black cartridge but cartridge is not empty

Four days and no responses. Does this affect no one else? If this question has already been answered, please point me to it. I searched and found nothing related, but this seems like it would be a common situation. Thanks.

0 Kudos

6505 says replace black cartridge but cartridge is not empty

Product Name: Other - specify product in post

Is there any way to bypass the "replace cartridge" message and continue using my black toner cartridge until I decide it's time? The print quality was just fine immediately prior to receiving this message and I would like to be able to continue to use the existing cartridge until I start to see a degradation in print quality.

0 Kudos