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eiljackson New Member
New Member

7120 error printing pdfs

I have a recently installed 7120 located on a print server using the Global PCL Print Driver.  Some users are experiencing issues printing pdfs which cause the 7120 to crash and document not to print, error given is 016-720 which is: PCL print data contained a command that could not be processed Other users have noticed some pdfs do not print all characters in some documents, eg missing f's, g'd, etc.  These print fine on other printers.


Any advice please and thanks!

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Fabio Valued Advisor
Valued Advisor

Re: 7120 error printing pdfs

hello, there are indeed some problems with the first releases , call erox to obtain firmware release : 71.21.13

 

also be sure to use the latest global driver version 5.216.x

 

that should solve it

 

Grtz

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