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Member
Member

7225, Printing black/grey pages

Hello every body , our WC 7225 is printing grey pages /no prints just a grey rectengular on print area/ isually after warm up. Another detail the presence of 303 -777 fault code /power loss detected / . Is their a cause of misfunction? Thanks in advance every body

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4 Replies
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Occasional Advisor
Occasional Advisor

Re: 7225, Printing black/grey pages

Power loss detected is usually caused by the printer not being rebooted properly or by corrupt software.

Hard to say what is causing the gray print without seeing an example.

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Valued Contributor
Valued Contributor

Re: 7225, Printing black/grey pages

Did you have power cuts recently? If no just update the software.

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Member
Member

Re: 7225, Printing black/grey pages

Yes, we had power cuts recentrly and it coincides whith the time the fault occures;

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Valued Contributor
Valued Contributor

Re: 7225, Printing black/grey pages

Well... this is not good :(

 

The power supply of the machine is probably damaged. Try updating the firmware and if the problem remains consider an engineer visit.

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