Hello, this is my first post.
I am having a heck of a time understanding tray priority, The biggest problem I am having is getting the machine to pause when the paper type I select, i.e., heavyweight green, is not present in any of the trays. It will always print to whatever paper is in the tray. This is causing many wasted print jobs.
I can find no resources for how the tray priority works and under what circumstances. The local field tech had no help either. This is a new 7435 with the built-in controller and a professional finisher. I get the same behavior on the Mac and the PC. It also does not matter what driver I am using.
I have the priority set to 1>2>3>4. Auto paper switching is off.
Can someone explain how the try priority/switching works?
send the jobs with paper type and color, unless it is plain 8.5x11. The only way it works is if I pick the tray I want it to come from. Picking Auto select sends all jobs to the first tray regardless of type of color chosen. Another test I did yesterday is I set tray 4 to heavyweight, green paper. I sent the job picking white as my paper color. The still printed. It should give a held for resources warning but it does not.
Does that help?
Thank you Fabio for your input. Would any Xderox employees on the forum like to weigh in on this? I am planning to call and talk with second level support tomorrow.
Are there any other 74XX series users that could share how they set the trays up for proper functioning?
It's a bit frustrating that this new machine in some ways is worse than the C2128 we came from. I am sure it is the way the trays are set up, but since I or the local field tech understand how the priority switching works, I am lost.