If during printing, the paper (8 1/2 x 11, plain, white), runs out of either the high capacity try (6) or try 3 and someone reloads it, all jobs in the print queue on the printer get held up saying resource needed - 8 1/2 x 11, plain, white paper.
This is not a sensitive paper guide issue. When paper is loaded into these trays the printer recognizes the paper as 8 1/2 x 11, plain-white and prompts to confirm. Users can now print new jobs to the printer sending page size 8 ½ x 11 (plain white) after reloading the paper but the old print jobs are stuck in the queue on the printer requesting this resource. We have to delete these old jobs because they will not print.
Rebooting the printer and unplugging it does not help. Doing the resets (software network) does not fix the problem. The print jobs can be anything from Office documents, images from Photoshop etc. They are not strictly PDFs which we know can cause issues. This seems more like a firmware problem. Anyone run into this?
