7655 not pulling from tray we specify

[Fabio]

indeed :)

thanks to bidirectional :)

[PNHughes · Accepted solution]

We are just in the process of deploying a number of WorkCenter 75xx devices.  We have set the tray priority and characteristics specifically to prevent the device from pulling paper from another tray when the desired tray runs out of paper.  Our config is as follows:

From the device panel on the 75xx, in Machine Status | Tools | Device Settings | Paper Management | Tray Settings, we have set

Tray 1 - Dedicated - Priority 4

Tray 2 - Dedicated - Priority 3

Tray 3 - Dedicated - Priority 2

Tray 4 - Dedicated - Priority 1

And from Machine Status | Tools | Device Settings | Paper Management | Tray Contents, we have

Tray 1 - Plain - Yellow

Tray 2 - Letterhead - White

Tray 3 - Bond - White

Tray 4 - Plain - White

The point of the above is to make all the trays different, so that when the printer automatically selects, the chances of it selecting wrong are minimzed.  Works in our environment.

[Fabio]

have you setup both trays with the same setting like color, type?

if yes, then the machine will take tray 4 by a higer priority

you can change the priority on the trays, or you can specify another color on that tray

then print with a type color and the machine will look for a tray with the paper loaded

[rgall]

I have a workcentre 7655.  It is set up as a network printer.  In the print software, tray 6 is the default paper tray.  when I am trying to print, if I tell the printer to print from tray 4 it will not.  It will always pull from tray 6.   If i open tray 6, then it will pull from tray 4 or the specified tray..  any  thoughts here?  is there any settings on the machine that would prevent this?