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7800GX Engine Failure

Greetings,

 

We recently purchased a 7800GX (complete with the professional finisher). After a few weeks, it started displaying an "Engine Failure" message. The fault code being displayed is "389.603.00".

 

I've done the recommendations on the screen (turning the power off, and then on) but the engine failure error still appears—although it goes away sometimes.

 

The printer is still functional and I can still print but I'm worried that it may be something serious.

 

Any advise will be greatly appreciated.

 

Thanks in advance

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Community Manager
Community Manager

Re: 7800GX Engine Failure

Hi vinvelasco,

Thank you for using the Support Forum. Please take a look at the soluiton for the fault code 389.603.00. If you have already followed these steps then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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