The machine has 4 trays' Tray 1 has 8.5 x 11 plain white. Tray 2 has letterhead. I selected letterhead on the confirmation screen at the printer. Customer went into printing preferences in devices and printers and defaulted everything to "select by tray---> Tray 1" however when they print out an email from Outlook, it's coming out of Tray 2 (letterhead). When they go into the Xerox print driver from Outlook, sure enough it says "automatically selected." It is not reading the default tray settings that were set up. I am at a loss as to how this could possibly happen. They have to manually go and change the tray every time they print an email. Any ideas? Thanks!