7830 Default print driver settings not working

[Joe Arseneau · Accepted solution]

MS Office has it's own tray selection and it takes precedence. Same goes for All MS Office applications since Office 2003.

Set it in the app and print a job, whatever you choose should become the new default.

For Outlook it is :

[Cherylockholmes]

The machine has 4 trays' Tray 1 has 8.5 x 11 plain white.  Tray 2 has letterhead.  I selected letterhead on the confirmation screen at the printer.  Customer went into printing preferences in devices and printers and defaulted everything to "select by tray---> Tray 1" however when they print out an email from Outlook, it's coming out of Tray 2 (letterhead).  When they go into the Xerox print driver from Outlook, sure enough it says "automatically selected."  It is not reading the default tray settings that were set up.  I am at a loss as to how this could possibly happen.  They have to manually go and change the tray every time they print an email.  Any ideas? Thanks!