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Frequent Member
Frequent Member

7845 Workcenter questions

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Hello- I have two questions pertaining to using WorkCenter7845 units, which we have two of.

 

If a user prints a pdf that is not in a supported papersize on the device, their print job falls in the dreaded 'Resources Required' queue at the device. From the device, you cant do anything with it except delete it.   I though that with the latest firmware there was a way to select it from the the resources required list and then select another size paper and print it?  Is there a way to do that or am I not understanding that correctly.

 

The second quuestion:  Formerly we had a Sharp MFD.  Our Engineers could take a large AUtoCad paper drawing (36x48) and put a corner of it (or any small section of it) on the scanner glass and make a  copy of that section.  The 7845 will not comply and it just throws a papersize error that you can't get past.  Is there a way to do this?  'Auto select' is the default for papersize.

 

Thanks.

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Frequent Member
Frequent Member

Re: 7845 Workcenter questions

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So , I figured out the answe3r to question 2, duh, take if off auto-select....

Still could use help on the resources required question though.... thanks
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Analyst Nation Moderator
Analyst Nation Moderator

Re: 7845 Workcenter questions

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It isn't on by default in the newer firmware, you need to enable it in the MFP's web page.

 

CWIS > Properties > Services > Printing > General

 

2.GIF

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Joe
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Re: 7845 Workcenter questions

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I made the change above, but what do you do at the device? I don't have any choices on the held job to print it to an alternate size.
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Analyst Nation Moderator
Analyst Nation Moderator

Re: 7845 Workcenter questions

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Try rebooting the printer, because with that enabled, when you select the job on the Job Status screen you should get the new prompt right at the menu top :

2015-10-08 13.43.15 (Small).jpg

 

And when you select it you should be able to choose anything currently loaded like so:

 

2015-10-08 13.43.15 (Small).jpg

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Re: 7845 Workcenter questions

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It worked, I dont think I saved the setting before.  Thanks!!

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