7855 with Fiery syntax errors

[Scott100758-ASP]

ERROR: ioerror

OFFENDING COMMAND: image

STACK:

-dictionary-

ERROR: syntaxerror

OFFENDING COMMAND: - -nostringvl--

STACK:

/setsepcolorspace

false

ERROR: syntaxerror

OFFENDING COMMAND: - - 

STACK:

-mark-

/sfnts

Machine Name:	WC7855
IP Address:	100.100.100.101
Machine Serial Number:	MX4322839
Fax Line 1:	8642680351
System Software Version:	071.040.103.23400
Machine URL:	http://100.100.100.101

Machine Name:	WC7855
Machine Model:	Xerox WorkCentre 7855 v1 Multifunction System
Machine Serial Number:	MX4322839
Xerox Asset Tag:
Customer Asset Tag:
Service Phone Number:
Customer Support Number:
Supplies Phone Number:
System Administrator:	System Administrator name not set
Machine Location:	Academy of the Arts

Extensible Service Setup

Browser Version

2.1.19.12.010.3.0.00

Fax Card:	Present
Extended Fax Card:	Not Present
Fax Card Memory Size:	985MB
Foreign Interface Card:	Not Present
Net Controller RAM:	1984MB
Net Controller Disk Size:	used=6124MB/total=160041MB
Finisher Type:	Xerox Professional Finisher
Finisher Punch:	2/3 Hole
Finisher Folder	Not Present

Lower Power Mode Timer:	120minutes
Sleep Mode Timer:	120minutes
SMart eSolutions:	Not Enrolled
SMart eSolutions Trans. Time:	06:50
E-mail Alerts:	Enabled
Service Plan:	Metered
Startup Config Report:	Disabled
GMT Offset:	-5.0

System Software:	071.040.103.23400
Network Controller:	071.043.23410.LL.smbclient
User Interface:	071.043.23410
Marking Engine:	090.078.000
Copy Controller:	071.043.23410
Document Feeder:	007.010.000
Finisher:	032.052.000
Fax:	003.010.032
Copy Controller OS:	071.003.23410
Network Controller OS:	071.003.23410
Scanner:	008.056.000
Software Upgrade:	010.116.00252
Machine Upgrades:	Enabled
Last Successful Upgrade:	September 13, 2013 3:54:1 PM
Scheduled Auto Upgrades:	Disabled
Auto Upgrade Start Time:	Daily
Auto Upgrade Server:	0.0.0.0:21

Ethernet MAC Address:	9c:93:4e:1f:1e:ff
Ethernet Speed/Duplex Setting:	Auto
USB Settings:
USB Connection Mode:	Software Tools
Print Timeout:	5 seconds
WIFI:	Disabled
SSID:
Security Mode:	NONE
Encryption Algorithm:	AUTO
Status:	Not Connected

NetWare:	Disabled
Print Server Name:	XRX9C934E1F1EFF
NDS Tree:	Xerox_DS_Tree
NDS Context:	Xerox_DS_Context
NDS Server:	0.0.0.0
Novell Filing Transport:	IP
IPX Frame Type:	ethernet_auto
IPX External Number
AppleTalk:	Disabled
Name	XRX9C934E1F1EFF
Zone:	*
TCP/IPv4:	Enabled
IP Address:	100.100.100.101
Subnet Mask:	255.255.255.0
Router/Gateway:	100.100.100.102
Automatic Addressing:	STATIC
BOOTP Broadcast:	Disabled
DHCP Server:	100.100.100.102
DHCP Lease Expiration:	Mon Dec 2 12:29:18 2013 EST
Self Assigned Address State:	Enabled
Self Assigned Address:	169.254.26.202
TCP/IPv6:	Disabled
Link Local Address:
Use Router Supplied Prefix:	Enabled
Stateless Global Address 1:
Stateless Global Address 2:
Manual Address:
DHCP Addressing:	Use DHCP as directed by a router
DHCP Address:
Default Gateway:
DNS Settings
Requested Host Name:	WC7855
Verified Host Name:
Requested Domain Name:	charter.net
Verified Domain Name:
Multicast DNS:	Enabled
Release DHCP Leases and DNS Registration:	Disabled
Primary DNS Server:	208.67.222.123
Alternate DNS Server 1:	100.100.100.102
Alternate DNS Server 2:	192.168.1.1
DNS Connection Timeout:	5
Append Device Domain:	Disabled
Append Parent Domains:	Disabled
DNS Domain Search List:
Prefer IPv6 DNS over IPv4:	Disabled
HTTP:	Enabled
Port Number:	80
Force Traffic over SSL:	No
Secure HTTP Port Number:	443
Proxy Server:	Disabled
Proxy Server Address:	0.0.0.0:8080
IPP Network Path:	http://100.100.100.101:631
SNMP
SNMP v1/v2:	Enabled
SNMP v3:	Disabled
LPR/LPD:	Enabled
Port Number:	515
PDL Switching:	Disabled
PDL Banner Override	Disabled
Raw IP Printing:	Enabled
Port Number 1:	9100
Bidirectional:	Disabled
End of Job Timeout:	300
PDL Switching:	Disabled
LDAP
SMTP
SMTP Server:	209.225.8.224:25
E-mail Address:	information@theacademyofarts.org
Max Message Size (KB):	20480
Number of Fragments:	1
Total Job Size (KB):	300000
Job Splitting Boundary:	Page Boundary
Credentials for Auto E-mails:	None
Credentials for Walkup User:	None
POP3
POP3 Server:	0.0.0.0:110
Receipt of E-mail via POP3:	Enabled
Send Confirm on Request:	Enabled
Incoming E-mail cover sheet:	Enabled
NTP:	Disabled
Primary Server:	0.0.0.0:123
Alternate Server:	0.0.0.0:123
SLP:	Disabled
SSDP:	Disabled
FTP:	Passive
Web Services on Device:	Enabled
WS-Discovery:	Enabled
WS-Discovery Multicast:	Enabled
WS-Print:	Enabled
WS-Scan:	Enabled
Web Services
Extensible Service Registration:	Enabled
Scan Template Management:	Enabled
Xerox Secure Access:	Disabled
Session Data:	Enabled
Scan Extension:	Enabled
Device Configuration:	Enabled
Authen. & Author. Config:	Enabled
XEIP Proxy Configuration:	Enabled
User Interface Configuration:	Enabled
Copy Extension:	Enabled
Job Management Extension:	Enabled
Mass Storage Access:	Enabled
Card Reader Access:	Enabled
Job Limits:	Enabled
Print Extension:	Enabled
Digital Certificate Management and Security Configuration:	Enabled
Export Audit Log:	Enabled
McAfee Embedded Control:	Enabled

Printing
Banner Sheet:	Disabled
Sys/Start Job:	Disabled
Delete Held Jobs After:	4320
Error Sheets:	Disabled
Paper Substitution:	Enabled
Tray Priority:	3,4,1,2,5
Default Copies:	1
Default Job Type:	Normal Print
Default Paper Size:	Letter (8.5 x 11")
Default Paper Color:	White
Default 2 Sided Printing:	1 Sided
Default Output Tray:	Main Tray
Default Output Color:	Color
Default Collated Sets:	Enabled
Default Stapling:	No Staple
PostScript:	Installed
Level:	3
Version:	3017.102
Image Quality:	Standard
XPS (XML Paper Specification):	Not Installed
Level:	XPS 1.0
Version:	XPS 1.0
Image Quality:	Standard
Color Correction:	None
RGB Color Space:	Xerox RGB
CMYK Color Space:	Commercial
PCL
Version:	6
Pitch Size:	10.00
Point Size:	12.00
Font Name:	Courier (Permanent)
Lines Per Page:	60
Embedded Fax:	Installed/Displayed
Fax Line 1:	8642680351
Fax Line 2:
Internet Fax:	Not Displayed
Delivery Confirm Timeout:	10800 seconds
Confirmation Sheet:	Errors Only
Activity Report:	Enabled
Accept E-mail with no Attach:	Enabled
Server Fax:	Not Displayed
Confirmation Sheet:	Errors Only
Delay Start:	Disabled
Repository Protocol:	FTP
Repository Server:	0.0.0.0:0
Repository Document Path:
Workflow Scanning:	Displayed
Confirmation Sheet:	Errors Only
Default Repository Protocol:	SMB
Default Repository Server:	192.168.1.125:445
Default Repository Document Path:
Default Repository Login Credentials:	System
Alt1 Repository Protocol:	FTP
Alt1 Repository Server:	0.0.0.0:0
Alt1 Repository Document Path:
Alt1 Repository Login Credentials:	System
Template Pool Protocol:	FTP
Template Pool Server:	0.0.0.0:0
Template Pool Path:
Email:	Displayed
Default From Address:	information@theacademyofarts.org
Default From Name:
Confirmation Sheet:	Errors Only
Auto Send to Self:	Disabled
E-mail Security:	Disabled
Scan To...:	Not Displayed
Scan to Mailbox:	Enabled/Displayed
View Mailboxes by Default:	Enabled
Storage Capacity (MB):	28161.48 MB
Storage Used (MB):	1602.64 MB
Cleanup of Public Folders:	Disabled
Cleanup of Created Folders:	Disabled
Cleanup time:	Daily
Scan to Home:	Disabled
Friendly Name:
Template Name:
Auto Create Subdir:	Disabled
Append User Name to Path:	Disabled
Auto Create User Name Dir:	Disabled
Print From	Displayed
Saved Jobs for Reprint:	Enabled
Print From USB:	Enabled
Print From Mailbox:	Enabled

[Joe053204-hcl]

So it is a Postscript error with a print job?

What application are you printing from?

Are you importing to command workstation, printing from Acrobat?

What print driver are you using?

The Colorspace error makes it sound like the wrong driver is used.

Educated guess is the 7855 driver or the Global Print driver.

Neither can be used with a Fiery.

If the job is a pdf, import it into command workstation and apply all settings there.

Does the same error occur?

[fiery]

That is the info from the 7855. Make sure you have the correct driver. I believe the 7855 subnet should be 255.255.252.0.

[Scott100758-ASP]

Thank you all for your assistance. the customer began using the Command Workstation and the problems were eliminated