ERROR: ioerror
OFFENDING COMMAND: image
STACK:
-dictionary-
ERROR: syntaxerror
OFFENDING COMMAND: - -nostringvl--
STACK:
/setsepcolorspace
false
ERROR: syntaxerror
OFFENDING COMMAND: - -
STACK:
-mark-
/sfnts
Machine Name: | WC7855 |
IP Address: | 100.100.100.101 |
Machine Serial Number: | MX4322839 |
Fax Line 1: | 8642680351 |
System Software Version: | 071.040.103.23400 |
Machine URL: | http://100.100.100.101 |
Machine Name: | WC7855 |
Machine Model: | Xerox WorkCentre 7855 v1 Multifunction System |
Machine Serial Number: | MX4322839 |
Xerox Asset Tag: | |
Customer Asset Tag: | |
Service Phone Number: | |
Customer Support Number: | |
Supplies Phone Number: | |
System Administrator: | System Administrator name not set |
Machine Location: | Academy of the Arts |
Browser Version | 2.1.19.12.010.3.0.00 |
Fax Card: | Present |
Extended Fax Card: | Not Present |
Fax Card Memory Size: | 985MB |
Foreign Interface Card: | Not Present |
Net Controller RAM: | 1984MB |
Net Controller Disk Size: | used=6124MB/total=160041MB |
Finisher Type: | Xerox Professional Finisher |
Finisher Punch: | 2/3 Hole |
Finisher Folder | Not Present |
Lower Power Mode Timer: | 120minutes |
Sleep Mode Timer: | 120minutes |
SMart eSolutions: | Not Enrolled |
SMart eSolutions Trans. Time: | 06:50 |
E-mail Alerts: | Enabled |
Service Plan: | Metered |
Startup Config Report: | Disabled |
GMT Offset: | -5.0 |
System Software: | 071.040.103.23400 |
Network Controller: | 071.043.23410.LL.smbclient |
User Interface: | 071.043.23410 |
Marking Engine: | 090.078.000 |
Copy Controller: | 071.043.23410 |
Document Feeder: | 007.010.000 |
Finisher: | 032.052.000 |
Fax: | 003.010.032 |
Copy Controller OS: | 071.003.23410 |
Network Controller OS: | 071.003.23410 |
Scanner: | 008.056.000 |
Software Upgrade: | 010.116.00252 |
Machine Upgrades: | Enabled |
Last Successful Upgrade: | September 13, 2013 3:54:1 PM |
Scheduled Auto Upgrades: | Disabled |
Auto Upgrade Start Time: | Daily |
Auto Upgrade Server: | 0.0.0.0:21 |
Ethernet MAC Address: | 9c:93:4e:1f:1e:ff |
Ethernet Speed/Duplex Setting: | Auto |
USB Settings: | |
USB Connection Mode: | Software Tools |
Print Timeout: | 5 seconds |
WIFI: | Disabled |
SSID: | |
Security Mode: | NONE |
Encryption Algorithm: | AUTO |
Status: | Not Connected |
NetWare: | Disabled |
Print Server Name: | XRX9C934E1F1EFF |
NDS Tree: | Xerox_DS_Tree |
NDS Context: | Xerox_DS_Context |
NDS Server: | 0.0.0.0 |
Novell Filing Transport: | IP |
IPX Frame Type: | ethernet_auto |
IPX External Number | |
AppleTalk: | Disabled |
Name | XRX9C934E1F1EFF |
Zone: | * |
TCP/IPv4: | Enabled |
IP Address: | 100.100.100.101 |
Subnet Mask: | 255.255.255.0 |
Router/Gateway: | 100.100.100.102 |
Automatic Addressing: | STATIC |
BOOTP Broadcast: | Disabled |
DHCP Server: | 100.100.100.102 |
DHCP Lease Expiration: | Mon Dec 2 12:29:18 2013 EST |
Self Assigned Address State: | Enabled |
Self Assigned Address: | 169.254.26.202 |
TCP/IPv6: | Disabled |
Link Local Address: | |
Use Router Supplied Prefix: | Enabled |
Stateless Global Address 1: | |
Stateless Global Address 2: | |
Manual Address: | |
DHCP Addressing: | Use DHCP as directed by a router |
DHCP Address: | |
Default Gateway: | |
DNS Settings | |
Requested Host Name: | WC7855 |
Verified Host Name: | |
Requested Domain Name: | charter.net |
Verified Domain Name: | |
Multicast DNS: | Enabled |
Release DHCP Leases and DNS Registration: | Disabled |
Primary DNS Server: | 208.67.222.123 |
Alternate DNS Server 1: | 100.100.100.102 |
Alternate DNS Server 2: | 192.168.1.1 |
DNS Connection Timeout: | 5 |
Append Device Domain: | Disabled |
Append Parent Domains: | Disabled |
DNS Domain Search List: | |
Prefer IPv6 DNS over IPv4: | Disabled |
HTTP: | Enabled |
Port Number: | 80 |
Force Traffic over SSL: | No |
Secure HTTP Port Number: | 443 |
Proxy Server: | Disabled |
Proxy Server Address: | 0.0.0.0:8080 |
IPP Network Path: | http://100.100.100.101:631 |
SNMP | |
SNMP v1/v2: | Enabled |
SNMP v3: | Disabled |
LPR/LPD: | Enabled |
Port Number: | 515 |
PDL Switching: | Disabled |
PDL Banner Override | Disabled |
Raw IP Printing: | Enabled |
Port Number 1: | 9100 |
Bidirectional: | Disabled |
End of Job Timeout: | 300 |
PDL Switching: | Disabled |
LDAP | |
SMTP | |
SMTP Server: | 209.225.8.224:25 |
E-mail Address: | information@theacademyofarts.org |
Max Message Size (KB): | 20480 |
Number of Fragments: | 1 |
Total Job Size (KB): | 300000 |
Job Splitting Boundary: | Page Boundary |
Credentials for Auto E-mails: | None |
Credentials for Walkup User: | None |
POP3 | |
POP3 Server: | 0.0.0.0:110 |
Receipt of E-mail via POP3: | Enabled |
Send Confirm on Request: | Enabled |
Incoming E-mail cover sheet: | Enabled |
NTP: | Disabled |
Primary Server: | 0.0.0.0:123 |
Alternate Server: | 0.0.0.0:123 |
SLP: | Disabled |
SSDP: | Disabled |
FTP: | Passive |
Web Services on Device: | Enabled |
WS-Discovery: | Enabled |
WS-Discovery Multicast: | Enabled |
WS-Print: | Enabled |
WS-Scan: | Enabled |
Web Services | |
Extensible Service Registration: | Enabled |
Scan Template Management: | Enabled |
Xerox Secure Access: | Disabled |
Session Data: | Enabled |
Scan Extension: | Enabled |
Device Configuration: | Enabled |
Authen. & Author. Config: | Enabled |
XEIP Proxy Configuration: | Enabled |
User Interface Configuration: | Enabled |
Copy Extension: | Enabled |
Job Management Extension: | Enabled |
Mass Storage Access: | Enabled |
Card Reader Access: | Enabled |
Job Limits: | Enabled |
Print Extension: | Enabled |
Digital Certificate Management and Security Configuration: | Enabled |
Export Audit Log: | Enabled |
McAfee Embedded Control: | Enabled |
Printing | |
Banner Sheet: | Disabled |
Sys/Start Job: | Disabled |
Delete Held Jobs After: | 4320 |
Error Sheets: | Disabled |
Paper Substitution: | Enabled |
Tray Priority: | 3,4,1,2,5 |
Default Copies: | 1 |
Default Job Type: | Normal Print |
Default Paper Size: | Letter (8.5 x 11") |
Default Paper Color: | White |
Default 2 Sided Printing: | 1 Sided |
Default Output Tray: | Main Tray |
Default Output Color: | Color |
Default Collated Sets: | Enabled |
Default Stapling: | No Staple |
PostScript: | Installed |
Level: | 3 |
Version: | 3017.102 |
Image Quality: | Standard |
XPS (XML Paper Specification): | Not Installed |
Level: | XPS 1.0 |
Version: | XPS 1.0 |
Image Quality: | Standard |
Color Correction: | None |
RGB Color Space: | Xerox RGB |
CMYK Color Space: | Commercial |
PCL | |
Version: | 6 |
Pitch Size: | 10.00 |
Point Size: | 12.00 |
Font Name: | Courier (Permanent) |
Lines Per Page: | 60 |
Embedded Fax: | Installed/Displayed |
Fax Line 1: | 8642680351 |
Fax Line 2: | |
Internet Fax: | Not Displayed |
Delivery Confirm Timeout: | 10800 seconds |
Confirmation Sheet: | Errors Only |
Activity Report: | Enabled |
Accept E-mail with no Attach: | Enabled |
Server Fax: | Not Displayed |
Confirmation Sheet: | Errors Only |
Delay Start: | Disabled |
Repository Protocol: | FTP |
Repository Server: | 0.0.0.0:0 |
Repository Document Path: | |
Workflow Scanning: | Displayed |
Confirmation Sheet: | Errors Only |
Default Repository Protocol: | SMB |
Default Repository Server: | 192.168.1.125:445 |
Default Repository Document Path: | |
Default Repository Login Credentials: | System |
Alt1 Repository Protocol: | FTP |
Alt1 Repository Server: | 0.0.0.0:0 |
Alt1 Repository Document Path: | |
Alt1 Repository Login Credentials: | System |
Template Pool Protocol: | FTP |
Template Pool Server: | 0.0.0.0:0 |
Template Pool Path: | |
Email: | Displayed |
Default From Address: | information@theacademyofarts.org |
Default From Name: | |
Confirmation Sheet: | Errors Only |
Auto Send to Self: | Disabled |
E-mail Security: | Disabled |
Scan To...: | Not Displayed |
Scan to Mailbox: | Enabled/Displayed |
View Mailboxes by Default: | Enabled |
Storage Capacity (MB): | 28161.48 MB |
Storage Used (MB): | 1602.64 MB |
Cleanup of Public Folders: | Disabled |
Cleanup of Created Folders: | Disabled |
Cleanup time: | Daily |
Scan to Home: | Disabled |
Friendly Name: | |
Template Name: | |
Auto Create Subdir: | Disabled |
Append User Name to Path: | Disabled |
Auto Create User Name Dir: | Disabled |
Print From | Displayed |
Saved Jobs for Reprint: | Enabled |
Print From USB: | Enabled |
Print From Mailbox: | Enabled |
So it is a Postscript error with a print job?
What application are you printing from?
Are you importing to command workstation, printing from Acrobat?
What print driver are you using?
The Colorspace error makes it sound like the wrong driver is used.
Educated guess is the 7855 driver or the Global Print driver.
Neither can be used with a Fiery.
If the job is a pdf, import it into command workstation and apply all settings there.
Does the same error occur?
That is the info from the 7855. Make sure you have the correct driver. I believe the 7855 subnet should be 255.255.252.0.
Thank you all for your assistance. the customer began using the Command Workstation and the problems were eliminated