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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: 7875i tray selection problem, any ideas?

Hello Colop, 

It could be what is either set in the driver properties or the application you're printing from.   All these places need to be exactly the same or you will get a paper mismatch. 

Thanks,
TammyL-Xerox
Community Manager

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Colop
New Member
New Member

Re: 7875i tray selection problem, any ideas?

Thank you for the link, good stuff.
Booklets are now going pretty smoothly. I'm very happy with the results.

I have some problems to understand the tray selections — somehow I'm doing it wrong.
Even if I have correct tray/paper setups in the Xerox, and I choose to let's say from tray 4, I get informed that the paper selection is not proper. I am missing some selection somewhere…

 

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TammyL-Xerox
Community Manager
Community Manager

Re: 7875i tray selection problem, any ideas?

Hello Colop, 

Here is an article on how to print booklets for you to review just to be sure you're not missing any steps.  For it pulling from the bypass and not tray 3 I would double check to be sure that both the printer tray 3 setting and your application match exactly, if even one of the setting don't match it will go to the other tray that matches.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
Colop
New Member
New Member

7875i tray selection problem, any ideas?

Product Name: WorkCentre 7830i/7835i/7845i/7855i
Operating System: macOS 10.14 - Mojave

Hello all Experts!

Any idea what to check or what I'm doing wrong when I try to print a booklet for some reason the 7845i demands to feed the paper from tray 5 (the bypass tray) even if there are already exactly same paper in in tray 3...
All settings and selections are just right — I think.

Any clue what I should do differently?
What do I have to double-triple-check?

Big thanks in advance for all help and ideas!

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