cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

8560 jams on first page then prints fine

My 8560 jams on the first page. The paper never makes it to the drum. I clear the jam, it prints the cleaning page and then finishes the print job.

 

It was fine and then this suddenly began happening. It seems like a sensor problem as it only happens from the paper tray. I can print from the bypass tray fine.

 

I have thoroughly cleaned the pickup rollers in the main paper tray with no improvement.

 

I took out the preheating unit - no paper pieces lodged there.

 

Frustrated!!!

0 Kudos
1 Reply
Highlighted
Analyst Nation Moderator
Analyst Nation Moderator

Re: 8560 jams on first page then prints fine

It is likely the tray 1 pickup solenoid. There is a test for it in the diagnostics mode, but that needs a Xerox technician to run it, or someone with a Service manual at least.

 

But even if it was known to be bad, not sure how you could source one without a donor machine that can't be fixed due to another problem if you don't have a Xerox Service contract.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos