8560 print only black and white

[eliotnes711]

my other phaser 8560 MFP print only black and white.

I tried with several computers, and se

veral programs, it prints only black and white.

Why it is marked color: no (couleur:   Non)

[Joe Arseneau · Accepted solution]

It would depend on it being a software error or hardware, I'm guessing hardware due to your other post where you appear to have a torn wiring harness in the print head, but printing a Configuration page at the printer itself will tell (If it prints in color , it has to be a setting , if it prints BW, it is a hardware failure.)

• Press the [System] button on the Control Panel. The System Setup menu will be displayed.
• Press the [Down] arrow button on the Control Panel to select [Configuration Page].
• Press the [OK] button on the Control Panel to print.

You should also be using the 8560 driver, not the 8860

You could also try using the XeroX Global print driver

[eliotnes711]

THANK YOU VERY MUCH! It works using the driver xerox Global print driver PCL