8560 printing from MacOS 10.6

[msmith18]

Latest patches & drivers installed, USB Wait Timeout =999, dragging USB_PostScriptTBCP_rev2.ps & TEST_USB_PostScriptTBCP.ps to print queue window solves problem for the next few documents but then the errors creep back in again.

Today, even dragging & dropping the .ps files gives me "error:undefined (command type:nametype)" pages.

If I could send this printer back I would at this point.

[Detlef]

Have you installed the patch issued by Apple?

[Sandy]

I am on Mac, OS 10.6.8. I am unable to print consistently from my 8560 DT, connected to a network.  My firmware and drivers are up to date.  There are several problems, but they all boil down to the fact that my computer has trouble communicating with the printer. If I restart the printer, I can usually print one or two copies, before it gives me the message "network host '129.2.12.180' is busy; will retry in 30 seconds..."  or 5 seconds, or 20.  But it never connects. 
 

[miscellaneous]

I can now say with assurance that it has eliminated the random printing of PS code, and I'm no longer wasting paper and ink. Glad I finally checked the forum because technicians had no clue. Hope it works for you.

[msmith18]

Interesting... will have to try this. As the firmware helped *some* it was by no means the end of the PS code woes.

[miscellaneous]

I had tried everything, had the latest driver and firmware and had checked USB cable.  . . .  But I just happened to spot your statement about the KB article.  I read that, followed the instructions, and performed steps 1-6 (To Modify the Language Type for the Printer's USB Port).  Although I had to do this twice, it solved the problem.  First time I did this, the sheet printed USB port is set to: AutoSelect/Raw; however, the second time it printed, it said USB Port is set to: PostScript/TBCP, and has printed since without PS code.. 

[EdX08142-xrx]

Firstly, make sure your printer has the most recent Firmware update available. If the printer is connected via USB, try a network connection. Make sure you have installed the most recent 10.6.8 updates.

Hope this helps.

[miscellaneous]

I have the same problem on MacOS 10.6.8.  My printer only recently started printing PS code (at random), regardless of the originating application.  I installed the latest driver and thought that would correct the problem, but it did not.  

A service technician told me that I probably needed to delete the older driver(s) and reinstall.  Is that sound info?  If so, I am not an illerate, but I can't find the drivers.  

[TimD-USX13774-xrx]

Hello,

The "noise" you are seeing is PostScript code.  There is one of two things possibly happening:

1.  You have a communication issue between your Mac and the printer.  Make sure your USB cable is under 12 feet long and is not connected to any hubs or extenders, possibly try a different USB cable.  Another option is to increase the USB Wait Timeout on the device.  This can be done by going to the front panel of the printer and selecting Printer Setup>Connection Setup>USB Setup>Wait Timeout.  Set the Wait Timeout to 999 seconds then press OK, then scroll down and select Exit. 

2.  Apple changed the USB communication starting in Mac OS 10.6.3.  We have a KB article that addresses this issue and includes a file that can be sent to the printer to change the USB communication method and should resolve the issue.  The KB article can be accessed here. 

Hope this information helps. 

[msmith18]

Your answer was rather confusing - do I have the most recent version of the print drivers and firmware?

Can you explain more clearly what and when I would need to do the actions you reccomend? After I have wasted 50 sheets of paper and all that black ink?

This printer is sounding more and more like a HUGE mistake and the lack of any real support is not encouraging.