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4 Replies
Hammerhead
Frequent Member
Frequent Member
‎04-25-2017 06:43 PM

Re: 8570 Paper Jam - Tray 2 Only

Isn't this a support forum?

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Joe Arseneau
Valued Advisor
Valued Advisor
‎04-25-2017 05:39 PM

Re: 8570 Paper Jam - Tray 2 Only

Then you will need to call for service, or dig up a service manual and figure out what part is at fault, could be something blocking the path.

 

 

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Joe Arseneau
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Hammerhead
Frequent Member
Frequent Member
‎04-25-2017 04:46 PM

Re: 8570 Paper Jam - Tray 2 Only

I don't think the problem is with the tray, I suspect the problem is in the printer, behind door A.  See attached photo.  I have swapped out trays, and if the problem was with the rollers, the problem would follow from tray 2 to tray 3.

 

Printer Jam

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Joe Arseneau
Valued Advisor
Valued Advisor
‎04-25-2017 01:19 PM

Re: 8570 Paper Jam - Tray 2 Only

Take out tray 2 and clean the rollers that feed the paper

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Joe Arseneau
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Hammerhead
Frequent Member
Frequent Member
‎04-25-2017 10:28 AM

8570 Paper Jam - Tray 2 Only

Product Name: Other - specify product in post

I have an 8570 that will not print from the first (primary/internal) tray, or 'tray 2' as it's designated.  I keep getting a jam in door A and have to pull the sheet out.  Oddly enough, the thing runs fine from the 3rd tray below and from the manual feed.

 

Troubleshooting tips would be appreciated.

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