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Hammerhead Frequent Member
Frequent Member

8570 Paper Jam - Tray 2 Only

I have an 8570 that will not print from the first (primary/internal) tray, or 'tray 2' as it's designated.  I keep getting a jam in door A and have to pull the sheet out.  Oddly enough, the thing runs fine from the 3rd tray below and from the manual feed.

 

Troubleshooting tips would be appreciated.

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 8570 Paper Jam - Tray 2 Only

Take out tray 2 and clean the rollers that feed the paper

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Joe
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Hammerhead Frequent Member
Frequent Member

Re: 8570 Paper Jam - Tray 2 Only

I don't think the problem is with the tray, I suspect the problem is in the printer, behind door A.  See attached photo.  I have swapped out trays, and if the problem was with the rollers, the problem would follow from tray 2 to tray 3.

 

Printer Jam

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 8570 Paper Jam - Tray 2 Only

Then you will need to call for service, or dig up a service manual and figure out what part is at fault, could be something blocking the path.

 

 

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Joe
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Hammerhead Frequent Member
Frequent Member

Re: 8570 Paper Jam - Tray 2 Only

Isn't this a support forum?

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