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enroh New Member
New Member

8570 invisible jam

We have 3 x 8570 Colorqube printers in our office, and two work great.  The third jams constantly, but the jam is invisible!  We've taken it apart, cleaned it, air dusted it, rebooted it, and tried everything to clear it.  The only thing that actually works to reset it, is to take a piece of card stock and manually push it through the rollers from bottom to top.  After we do this, the printer warms up and gets going.  Not exactly convenient - but does solve the problem.  Is there any way to actually fix this printer ??  It's not that old, and has less than 30K in prints.  Thank-you

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Community Manager CherylO-Xerox
Community Manager

Re: 8570 invisible jam

Hi enroh,

Thank you for using the Support Forum. Please take a look at the solutions for paper jam and make sure you have tried all the solutions.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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