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8825 Cutting paper short

Our Xerox 8825 is plotting from CAD @ 1'=1' and the sheets are being cut short. using 24" roll and sheet size of 24x36. Reduced margins to zero and justify set @ center for x and y axis. Page scaling set to numeric 100% at machine. Modified Arch D paper printable area to ZERO margins.

 

I've exhausted all my ideas in the software to fix the plotting issue think it may be hardware?

 

IDEAS?

 

TIA!

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