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8860MFP Jams

The printer works fine except when I try to print an online document. Example - Printing an invoice by right clicking in the document. The printer starts to feed a sheet of paper and then it stops just as it reaches the input rollers. I can drop the cover just under the output tray and see the first 1 1/2" to 2" of the lead edge of hte sheet. I then can carefully remove by pulling up on  it. The the machine does a total reset. Help!

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Xerox Analyst
Xerox Analyst

Re: 8860MFP Jams

Hi,

Shouldn't happen. I'm assuming that you are printing from a web browser. Please make sure you set the page size on page setup to the size you have loaded on the printer. Maybe this will fix it as a workaround.

Regards

Rui

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Re: 8860MFP Jams

Thanks for your prompt reply. Yes, I am using a web browser.  I am out of the office now. I will check the paper size later. I agree that this should not be happening and it has worked ok in the past. 1st thing I did was reload the software and it did not help.

I have to reload the Xerox software quite often on all our pc's that use this printer because we receive the messge ScanSoft needs to be reloaded and cannot find the disk. Really frustrating. Do you know what might cuse that? I had to reload 2 pc's today.

Thanks!

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Xerox Analyst
Xerox Analyst

Re: 8860MFP Jams

Hi,

Are you using the last scan driver version? The 5.14.05.19?

I will assuming that you are using the networked version, not the USB. The Scan driver is a network TWAIN driver that uses a kind of scan to folder with windows networking (SMB). Once the driver is installed and the printer configured, I think you don't need the driver any more. To avoid using the driver, you can try to find what is the folder used by the driver to store the scans. I'm at home now, so I can't tell you where is it, but you can do a scan from the printer and then do a search on your disk to try to find where the file was store. If you create a shortcut on the desktop, the user can get the files easily.

Other thing you can try as a test is installing a Twain driver from other model, a more recent one, like WC5325. They are completely different models, but the TWAIN driver works in a similar way. I never tried, but could work.

 

Regards

Rui

 

 

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Re: 8860MFP Jams

Thanks. I will check it out when I go back to the office.

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