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A strange horizontal line in the paper Xerox Phaser 3020

Product Name: Phaser 3020
Operating System: Windows 8.1

Sometimes when I print a printed line that should not be on the sheet appears so it damages my document and I have to print it again. Is it a factory defect? Can I fix it?

 
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Administrator
Administrator

Re: A strange horizontal line in the paper Xerox Phaser 3020

Hello Xcheln1, 

I searched our online knowledge base and found two different articles below for lines depending on if they are horizontal or vertical. 

Horizontal - https://www.support.xerox.com/en-us/article/en/1489783.html

Vertical - https://www.support.xerox.com/en-us/article/en/1490068.html

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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