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decland Member
Member

A3 documents coming out on A4 paper

Greetings,

 

Workcenters 7545 & 7556

 

I have this strange issue where when I print an A3 document it comes out on A4 paper.

 

Everything was fine earlier but now it has all changed.

 

Can anyone make a recommendaton on what I can check?

 

Job types are normal, paper is A4 white and plain.  I cannot find anything different on these Xeroxs than in other offices where everything is fine.

 

Thansk to anyone who can provide assistance

 

 

 

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6 Replies
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Kimzi Valued Advisor
Valued Advisor

Re: A3 documents coming out on A4 paper

Hey!

 

It's probably settings in the program or the driver, I would suggest you select the correct tray when printing out, do not enter any paper size, just change tray to the one you have a3 in and see if that works?

 

Thanks!

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decland Member
Member

Re: A3 documents coming out on A4 paper

Hi,

 

Thanks for your reply!

 

I solved this by doing a driver reset (advanced, printing defaults, Reset)  on the device and it worked fine after that.

 

I dont know what casued this issue but I think its ok for now.

 

 

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Kimzi Valued Advisor
Valued Advisor

Re: A3 documents coming out on A4 paper

Hey!

 

Great that you solved it! :)

 

Thanks!

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Alan_In_Madrid New Member
New Member

Re: A3 documents coming out on A4 paper (ColorQube 9202)

Sorry to hijack this thread, but I am having the same problems.  Things were fine with XP, but now am on Win 7, the driver doesn't seem to work properly.  The printer is a Colorqube 9202PS, and the driver is version 5.145.12.0N

 

Basically what happens is that the driver completely ignores the page size from the application, and you have to manually select the page size/tray in the actual printer driver.  If you don't want A4, you have to do this each time you print.  If you have documents that use both A4 and A3, you have to manually go through the document, printing page at a time, changing the page size in the driver!!!

 

Also note that on the HP and Sharp printers, the driver works fine under Win 7; when you print a document, the printer uses the correct paper, even if the document has many page size changes through it, so it doesn't seem to be a Win 7 / application problem, but a problem with the driver.

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Community Manager CherylO-Xerox
Community Manager

Re: A3 documents coming out on A4 paper (ColorQube 9202)

Hi Alan,

Thank you for using the Support Forum. I would suggest trying the Global Driver and see if that will work for your application.  If it does not work for you please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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grols Member
Member

Re: A3 documents coming out on A4 paper

you can use special program for your A4 printer for print image different fromat

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