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After current driver install, won't print with "backend failed" error

Product Name: ColorQube 8580
Operating System: macOS 10.15 Catalina

I recently installed the most up to date drivers from Xerox for my ColorQube 8580 running on a Mac under Mac OS 10.15.5. Install went well. During printer install, I get a choice to install using "Airprint", "Secure Airprint" or "ColorQube 8580DN 5.5.2". I started with the last one. When I try to print, the printer fails with a "Backend" failed error. If I delete the printer and re-install it, no matter which flavor I install under (eg, Airprint, Secure Airprint or the driver named for the printer"), I get the same problem and can't print. 

Any ideas how I can fix this?

 

Thank you.

David

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Community Manager
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Re: After current driver install, won't print with "backend failed" error

Hello David,

There was a new driver made available yesterday for Catalina, so I would recommend trying that one:

https://www.support.xerox.com/support/colorqube-8580/downloads/enus.html?operatingSystem=macOS10_15&...

 

Thanks,
CathyO-Xerox
Community Manager

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Re: After current driver install, won't print with "backend failed" error

If I am to believe the listing that the link takes me to, it is not a driver from "yesterday" but rather from February 18, 2020, which is the link to the same driver I have been using. I will try it, but either the date listed on the driver is wrong or it is the very driver that is not working for me.

 

Thank you. I will try this tonight when I get home.

 

David

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Re: After current driver install, won't print with "backend failed" error

Sorry I may have read the wrong product from your origonal message when giving you info on the new driver. You can still try the un-install and re-install and see if that works.

Thanks,
CathyO-Xerox
Community Manager

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Re: After current driver install, won't print with "backend failed" error

I have the same problem... after installing the latest driver for my ColorQube 8580 Printer, I keep getting 'Backend' failed.  What can I do?  (I bought a brand new Imac and my other printers work fine).

Thank you.

Stan Mazin

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Re: After current driver install, won't print with "backend failed" error

I have tried to find the serial number and the only serial number under the bar code is... 8580M.

ColorQube 8580 keep getting 'Backend' failed message since upgrading my IMac...Using Catalina.

Stan Mazin

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Re: After current driver install, won't print with "backend failed" error

Hello Tryinsta,

Have you tried uninstalling and reinstalling the driver today to see if this issue is resolved?

Thanks,
CathyO-Xerox
Community Manager

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