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ja
New Member
New Member

All 3 color toner cartridges suddenly report as missing.

Product Name: Phaser 6700
Operating System: macOS 11 - Big Sur

All are about 1/2 full and had been working without a problem since installed about 6 months ago.  I have re-booted, unplugged for a time to clear memory, tried firmware updates, re-installed the cartridges, etc. without any change.   I assume it is software or sensor/board related but am looking for insight on what to try next.  Thanks!

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CherylO-Xerox
Community Manager
Community Manager

Re: All 3 color toner cartridges suddenly report as missing.

Hi Ja,

Sounds like you have tried everything already, so it would be a hardware escalation. Please call support to request a technician at: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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